CASE STUDY

How Livio's HR Saves 99% of Time on Health Benefits With Loop

Livio's HR Manager stumbled upon a Loop ad on Facebook and now, their health insurance and benefits are on autopilot!

How Livio's HR Saves 99% of Time on Health Benefits With Loop
claims reimbursed
99%
HRs time saved
claims reimbursed
0%
HR intervention
employees insured
24X7
Claims & customer support

Snapshot

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Industry

Construction

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Headquarters

Los Altos, California & Pune, Maharashtra, IN

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Specialities
  • Construction
  • Remodeling
  • Design
  • Home Building
  • Interior Design
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Company size

51-200 employees

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Year founded

2020

Livio’s Vision 

Everyone dreams of building their own home. But it’s a stressful and emotional experience. To top it off, gaps in the construction industry, like projects not running on a fixed timeline or fixed cost add to the challenges.  

Navneet Aron, principal of Livio, saw an opportunity to transform the industry. The idea was simple but highly effective: make construction efficient, better, faster, and cheaper. 

He developed a model that uses proprietary technology, meticulous pre-construction planning, and high-level reps to deliver personalized service with the desired results. 

Navneet Aron says, “Constructing your home is an emotional experience. Here, trust and service are key. We wanted to capitalize on technology to reimagine the experience and make the entire process more efficient and easier.” 

Today, with their expertise, they build custom homes, hotels, and other high-density buildings in the Bay Area in a hassle-free, efficient, transparent fashion. 

Growth is great but...

Quickly after their establishment, Livio started to grow. While the growth is great, the pandemic made them realize that their most valuable assets are their employees and they need to be safe. 

The need of the hour was a comprehensive, all-inclusive group health insurance plan. 

Ishwari Chandekar, the HR Manager, told us about her search. Although they’re a first-time buyer, they had certain criteria they were looking to fulfill from their choice of insurer. But, the path to picking was bumpy, with several challenges along the way. 

She said some insurers lacked clarity and transparency, while others did not communicate well. A few quoted prices that were higher than anticipated. The ones that came close, either had offices outside Pune or didn’t accommodate changes like adding family members. Though she had multiple choices, numerous boxes remained unticked.  

Ishwari jokingly says, “After contacting multiple leading providers, I wasn’t completely satisfied. I was at my wits end. But I would have never imaged that while browsing Facebook, I’d come across Loop’s ad. It made me extremely happy and was a saving grace!” 

Akin to how Livio cuts out subcontractors and is very hands on from start to finish, they were on the lookout for insurers of the same caliber. A provider who does a chunk of the heavy lifting with little to no intervention from the HR’s end, especially as one person handles it all.

After Choosing Loop 

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Transparency

Crisp, clear & straightforward communication that ensures everything is laid out upfront.   

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Better pricing 

Quotes that saved Livio’s team nearly 2 lakhs along with the advantage of Loop’s added benefits. 

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Add-on benefits 

Useful doctor consultations on the go with responses within 47 seconds, discounted lab tests, and dedicated medical advisors.

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Dedicated team

From account managers to claim support to doctors, Loop provides clients with a quick-responding dedicated team.


Post a detailed chat with Ishwari, it’s clear that she’s extremely happy with Loop and our services, which go above and beyond what you see in the above section. 

Don't take our word for it, take hers!

Ishwari says, “With Loop, what I’m supposed to do is completely skipped off. It’s like healthcare runs in the background seamlessly with no issues. I couldn’t ask for more!


Loop: Checking All The Right Boxes 

With all of the health benefits running with zero intervention, she’s able to save 95% admin time on healthcare-related tasks. That’s a lot of time saved to focus on HR tasks that matter! 

The same applies to the claims settlement process. There’s no loss of precious sleep over claims. The back-end team of Loop directly coordinates and follows up with employees. All HRs need to do is sit back and watch the show run on autopilot. With an efficient team, it’s a smooth process that's completed on time.   

Coming to the policy itself, Loop’s group health plans are flexible and highly customizable. Employees can add up to 4 children. All the details you need to know about your plan are available in the palm of your hands, on the Loop app.

The Loop app is easy to navigate with a simple interface. It has everything from the insurance e-card to online consultations with multi-lingual specialists to booking lab tests to chatting with a medical advisor. Speaking of medical advisors, each employee gets a dedicated advisor who helps in every step of your healthcare journey. With responses as quick as 47 seconds, you can get answers to small queries about pimples, regular issues like diabetes, or even bigger ones related to COVID-19. The team at Livio put this to the test, and they were impressed with the speed of responses, the careful diagnosis, and accurate cures.  

“From claims to account managers and doctors, Loop’s teams are quick to respond and they’re always there for you” 

Lastly, the added benefits were something that caught Ishwari’s attention at the time of purchase. With bi-weekly engaging sessions that range from Zumba to mental health sessions, she knew her employees will be healthier, happier, and more productive. 
The Health Camp conducted on 10th December 2021, was a huge hit and saw over 100 attendees. On-site, in addition to health checkups, there were blood tests and dental and vision checks too. Employees got a comprehensive view of their health.

The result: 100% Heavy Lifting of Health Benefits With Minimal Intervention


Transparency

Better pricing 

Add-on benefits 

Crisp, clear & straightforward communication that ensures everything is laid out upfront.   

Quotes that saved Livio’s team nearly 2 lakhs along with the advantage of Loop’s added benefits. 

Useful doctor consultations on the go with responses within 47 seconds, discounted lab tests, and dedicated medical advisors.

From account managers to claim support to doctors, Loop provides clients with a quick-responding dedicated team.

How Livio's HR Saves 99% of Time on Health Benefits With Loop

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How Livio's HR Saves 99% of Time on Health Benefits With Loop

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HRs and employees

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Loop

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Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.

Jagruti Jeevan,
ProductDossier
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One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.

Ishwari HR at Livio
Ishwari Chandekar,
HR Manager, Livio
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It was great to have Loop Health with us for all our medical needs

Vineet Kewlani CHRO at Impact Infotech
Vineet Kewlani
CHRO - Impact Infotech
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Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''

Vishaka
Loop Member
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The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.

Rosetta Fernandas
Rosetta Fernandes
HR Manager, Vedam Design
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One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.

Ishwari HR at Livio
Ishwari Chandekar,
HR Manager, Livio
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Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.

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Jagruti Jeevan,
ProductDossier
star icon

It was great to have Loop Health with us for all our medical needs.

Vineet Kewlani CHRO at Impact Infotech
Vineet Kewlani
CHRO - Impact Infotech
star icon

Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''

Vishaka
Loop Member
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The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.

Rosetta Fernandas
Rosetta Fernandes
HR Manager, Vedam Design
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Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.

Sagar
Loop Member
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"For my team, having Loop is like having a doctor in the family."

Makarand Datar, CEO - Datar Engineering
Makarand Datar
CEO - Datar Engineering
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This year was especially tough, but now we have Loop helping our team.

Maruthi S at Marquardt
Maruthi S
Marquardt
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I speak with my Loop doc every week about my diabetes.

Vishal k, Impact System
Vishal K
Impact Systems
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My employees no longer call me to ask about their policy because Loop takes care of everything.

Somal G, GE
Somak G
GE
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Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.

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Sagar
Loop Member
star icon

"For my team, having Loop is like having a doctor in the family."

Makarand Datar, CEO - Datar Engineering
Makarand Datar
CEO - Datar Engineering
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This year was especially tough, but now we have Loop helping our team.”

Devangi Kamra image
Maruthi S
Marquardt
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I speak with my Loop doc every week about my diabetes.”

Vishal k, Impact System
Vishal K
Impact Systems
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My employees no longer call me to ask about their policy because Loop takes care of everything.”

Somal G, GE
Somak G
GE

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