What are the kinds of wellness events?

Wellness Sessions
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The wellness events Loop conducts ranges from mental health, physical fitness, nutrition, social well-being, on-site drives, and more. We even customize sessions according to your company’s needs.

Do you guarantee success?

Smoking
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While we do not have a money-back guarantee, we assure you our program will help you with working techniques to refrain from smoking.

Who is eligible for the mental health sensitization course?

MHASP
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All HRs, managers, and organization leaders that would want to be part of the course.

 Can I customize my business insurance policy to suit my specific needs?

Commercial Insurance
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Yes, you can customize your business insurance policy with Loop to suit your specific needs. We offer a range of personalized insurance options including Asset Protection, Marine, Directors & Officers, Commercial General Liability, Errors and Omissions, and Cyber Liability Insurance, all designed to meet the unique requirements of your business.

Should you pick a bank offered corporate insurance policy?

Group Health Insurance
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There’s a vast difference between employer group health insurance and a bank group health insurance policy. What you choose entirely relies on what you’re looking for. That being said, employer health insurance comes with a bunch of advantages like no waiting period for pre-existing diseases, choosing the choice of your doctor, added wellness benefits, maternity cover, an extensive network of cashless hospitals, and more.

Does a Loop employee medical insurance policy cover treatment for COVID-19?

Group Health Insurance
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Yes, Loop offers comprehensive and cheap group health insurance plans at affordable costs, including COVID-19 cover.  

Is medical insurance mandatory for employees in India?

Group Health Insurance
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Yes, health insurance has been made mandatory for employees by the government of India post the COVID-19 pandemic. This has been put in place to ensure that every employee has some form of protection with group health insurance plan.

Where can you reach the wellness session speakers?

Wellness Sessions
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You can reach the wellness session speakers by downloading the Loop Health app and booking a 1:1 free consultation. These consultations are unlimited for all members.

Why is this course worth doing?

MHASP
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This course will enable individuals in leadership roles and HRs to understand the employee and design protocols around difficulties that can be managed rather creatively compared to putting employees on PIPs as a standard practice.

What is co-payment?

Claims
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Co-payment or co-pay in short is a standard part of many group health insurance plans. Essentially, it’s the percentage of the claim amount the insured bears, while the insurer pays the remainder. Since both the insured and insurer bear the amount, it’s calculated on a percentage sharing basis. This clause and the percentage is typically mentioned in the policy.

Are group health insurance premiums tax deductible?

Group Health Insurance
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For employers, the premium paid to provide a group health insurance policy for employees in India can be deemed as a business expense. According to the Indian Income Tax Act, 1961, this expense is eligible for tax benefits.

How long will it take to approve my cashless claim?

Claims
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Typically, we settle group health insurance cashless claims in 3 to 4 working hours. The TAT starts when the hospital sends the documents to the TPA.  



Can you claim from more than 2 insurance policies?

Claims
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As an individual, you can have more than one insurance policy. It’s completely legal. You can use more than one policy, as and when you need. This also means you can claim from either one or both policies, albeit a few conditions. What you need to remember is - you cannot raise the same claim with two different insurers and you cannot claim more than the sum assured. However, if the expenses you incur exceed the sum insured, you can use the second policy to pay the remainder amount.

What details do I need to provide to begin the process?

Stepathon
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If you would like to host this for your organisation, please book a demo with us! After this, we would require the following to proceed:

  • Registration duration 
  • Event duration
  • Prizes for 1st, 2nd, 3rd place - Cash/Vouchers/Whatever you prefer
  • Max team size - Up to 5
  • Complete office address with pincode and SPOC details (incase physical collaterals)
  • Company logo 

What do you mean by non-medical or payable expenses?

Claims
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To restrict the misuse of health insurance, the IRDA (Insurance Regulatory and Development Authority) has strict claim settlement norms. They’ve divided a few expenses you might meet with during hospitalization into non-medical expenses and non-payable expenses. Some of these include food, mineral water, laundry charges, thermometer, attendant charges, braces/belts, etc. Such costs are NOT compensated for during the claims settlement process.

What is the maternity benefit in an group health insurance plan?

Group Health Insurance
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Maternity benefit is coverage as a part of employer group health insurance policies for pregnant women. This benefit covers the cost of normal delivery and a 14-day post-delivery checkup.

How can you book a lab test?

Doctors and Consultations
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Login to the Loop app and select “Book Lab Tests”. Then choose “Request a call from the MA (medical advisor).” Over the call, they will set up the time slot for lab sample collection and help with payment too.

How long does it take to set up this event?

Stepathon
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Incase Physical Collaterals: Registration start date should be 12 days from checklist submission

Incase Virtual Collaterals: Registration start date should be 5 days from checklist submission

Duration and team size?

Stepathon
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Customizable

Can I choose more than one health provider for tests?

Health Reports
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Absolutely, you have the flexibility to select multiple health providers for your tests to best suit your needs.

Is no-claim bonus available with group health insurance?

Claims
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No, group policies don’t come with a no-claim bonus benefit.


Are your services available all across India?

Diabetes Care
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We would love to! And our teams are working to expand. As of now, we are offering our services in Pune, Mumbai, Bangalore, Chennai, Noida and Delhi. We’ll let you know as we bring our services to other cities!

How do I get a quote for business insurance?

Commercial Insurance
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You can request a free quote by filling out our quote form or contacting our team via email or call.

Can I buy this for a friend or family member?

Smoking
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Definitely! Our referral program is designed to invite more people to be a part of the iQuit mission.

What is Loop Engage?

Engagement
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Loop Engage curates a series of employee engagement events that address core concerns and ongoing challenges every individual faces today. These range from mental and emotional well-being to financial wellness, and mastering workplace skills.

When is the claim processing time?

Claims
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The standard reimbursement claim processing time is 3 to 4 working weeks.

What is Stepathon?

Stepathon
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Imagine a happier, healthier, and more connected workforce, motivated to take steps—literally and figuratively—towards a stronger team culture. 

Introducing Stepathon: A strategy-driven, highly engaging walking challenge designed to foster team building, encourage proactive healthcare, and promote a healthier lifestyle.

Does Loop have doctors who can speak regional languages?

Products and Tools
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Yes, Loop has doctors who can speak various regional languages. You can pick one as per your comfort level.

How can I register for a session?

Wellness Sessions
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Registration details will be shared in advance—simply follow the instructions to book your spot.

When should you buy group health insurance for your company?

Group Health Insurance
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Simply put, the best time to purchase group health insurance for employees is right away. Besides, the government has made it a mandate for all employers to offer some sort of health insurance or coverage to their employees. Before it’s too late, start browsing through our plans and find affordable and well-rounded group health insurance plans.

What are the benefits of wellness events?

Wellness Sessions
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Wellness events give you access to a wide range of sessions from experienced professionals, who through live sessions provide tips, tricks, and advice on how to live a healthy and balanced lifestyle.

What are the clinical services Loop offers members?

Doctors and Consultations
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All of Loop’s members can access the following services:

  • 24x7 chat support with a medical advisor about any health concerns or queries
  • Unlimited free online consultations with our doctors
  • Get assistance to book lab tests at home

What are the advantages for employers who provide health insurance for their employees?

Group Health Insurance
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Both employers and employees benefit from group health insurance. For employees, here are the advantages: 

  • Healthy, happy, and more productive employees
  • Easy on the wallet and value for money
  • Extended coverage for family
  • Efficient claims process
  • Covers pre-existing diseases without a waiting period
  • Added health and wellness benefits
  • Continuous support 
  • Virtual primary care 

How do group health insurance claims work?

Claims
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 There are two types of claims - cashless claims and reimbursement claims. Both work differently. 

  • Cashless claims - In the cashless claims option, the insurer directly makes payment to the network hospital with you paying a minimal amount. For this to be possible, you must visit a network hospital that’s a part of your provider’s network hospital. Your group health plan must cover the condition you or your family member is diagnosed with. 
  • Reimbursement claims - In this process, you can visit any hospital of your choice, undergo treatment, and make the payment as usual. After your discharge, you can contact your insurer and file for a reimbursement claim along with the necessary documents. Upon approval, the amount will be transferred to your account.

What happens if you’re admitted for less than 24 hrs?

Claims
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Daycare procedures require you to be admitted in hospital for under 24 hours. Typically, if you’re admitted for under 24 hours and the procedure you’re undergoing is not covered under the daycare list, then it’s not eligible for a claim. In order to make a claim, the minimum period for hospitalization is 24 hours or the procedure should fall under the daycare list.

Can I buy this for a friend or family member?

Diabetes Care
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Of course! You can buy this plan for yourself or for your loved ones. Just make sure you input the correct patient information during purchase.

Can you see other policy details in the Loop app, such as GPA, Covid policy, and GTL?

Products and Tools
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No, you cannot access such information or view other policy details in the Loop app.

What are newsletters and how many does Loop send?

Wellness Sessions
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The newsletter contains tips and tricks for members to effectively deal with the daily hustle and how to maintain a healthy life. We send them out every Wednesday.

Why should you join Loop’s HR community?

Community
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When you join Loop’s HR community, you can be a part of the monthly HR meetups (virtually as of now). Here you can discuss hot topics where experts share their views. Stay tuned to our LinkedIn or Twitter page for announcements.

Where can you get a copy of your health insurance card?

Onboarding
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You can find a copy of your health insurance card on the Loop app. Once you log in, you need to click on the insurance tab and then view the card.

What are administration charges?

Claims
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Like non-medical and non-payable, there’s a standard list by IRDA for administration charges that all health insurers do not approve or cover. These include patient identification bands, visitor passes, entrance passes, discharge procedure costs, admission kits, etc.

What is the difference between group and individual coverage?

Group Health Insurance
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A few primary and notable differentiators between individual and group health insurance are:

  • Lower cost of premiums
  • Waived off waiting periods
  • Group medical coverage for pre-existing diseases
  • Maternity cover
  • Free and unlimited primary health care

How can you book a consultation with a Loop doctor?

Doctors and Consultations
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 You can book a consultation with a Loop doctor via the Loop App. 

  • On the home page, click on doctor consultations. 
  • Select a specialty, and choose your doctor. 
  • Choose your preferred time slot. 

Your consultation will start appearing under “visits” on the app.

Is our data protected?

Stepathon
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Your data is kept confidential and is not shared with any external organizations. Our tracking is limited to employees' step counts and their source, with no additional data collection. The step count monitoring will cease as soon as the event ends.

How long will the Diabetes Care program last?

Diabetes Care
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12 weeks! We recommend following through to see real results. You will definitely see a change in your diabetes levels with this plan.

Do I need to prepare anything before attending the session?

Wellness Sessions
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Preparation requirements (e.g., space, equipment) will be communicated before the session, if applicable.

What types of doctors are available on the Loop app?

Doctors and Consultations
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We have empathetic, experienced doctors in the following specialties:

  • General physician
  • Diabetologists
  • Dermatologists
  • Women’s wellness
  • Mental health
  • Nutrition
  • Pediatrics

What are the questions you will ask our team members during the onboarding process?

Onboarding
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During the onboarding process, your team can expect simple questions such as employee details including, name, enrolment members, mobile numbers, and email IDs.

How many Loop Engage events are hosted a month?

Engagement
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Twice a month. Between 3 PM to 4 PM or 5 PM to 6 PM.

How many employees do you need for group health insurance?

Group Health Insurance
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The minimum requirement for group health insurance with Loop is 7 members.

How much does group health insurance cost for small business?

Group Health Insurance
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The cost of group health insurance coverage for small business varies due to lot of factors. At Loop, group health insurance premiums start at Rs. 450/-. This comprises holistic cover from top insurers for your employees, including a range of added benefits and wellness perks, at no additional cost, for all-around preventive care.

Does a cashless claim mean you don’t have to pay a single rupee?

Claims
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Not all medical expenses are covered by group health insurance plans. Therefore, when you make a claim, there are some deductions because of non-admissible services or items. For example, certain services like admission fees, registration fees, etc. do not fall under the umbrella of coverage. Hence, as the insured, you need to pay for some non-medical or payable expenses. In comparison with reimbursement claims, these costs are minimal.

Who is eligible for the iQuit program?

Smoking
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Anyone who wants to quit smoking can be a part of the iQuit program.

How to join Loop’s HR community?

Community
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You can join Loop’s exclusive HR community and stay up to date about trending HR topics and other insightful information. Here’s how: 

Who conducts these wellness sessions?

Wellness Sessions
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Sessions are led by certified professionals with expertise in their respective fields.

Are there any advantages for us already being Loop members?

Health Reports
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As a Loop member, each employee will get a personalized care plan and regular follow-ups with their Loop medical advisor.

What is wellness at Loop Health?

Wellness Sessions
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Wellness at Loop Health engages employees. The sessions target the ‘need of the hour’ issues to enhance individual well-being, and help members achieve and sustain a healthier, happier life.

I’m not that comfortable with using technology, can I still sign up?

Smoking
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Yes, absolutely. Our coaches will hand-hold you at every point and will help you get equipped with our platform.

What are small business group health insurance requirements?

Group Health Insurance
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For group medical insurance for small business, the eligibility criteria is:

  • A minimum number of 7 members
  • Official business registration and GST certificate

To know more about best employer group health insurance plan for small businesses, read here: Employer Group Health Insurance Requirements

What is the procedure for removing a team member?

Onboarding
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You can easily delete team members from the HR dashboard.

What formats are the wellness sessions available in?

Wellness Sessions
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Our sessions are offered in both offline and online formats, depending on availability.

What are the features of the Loop app?

Products and Tools
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 By downloading the Loop app, you can get access to the following:  

  • Book doctor consultations
  • Book lab tests
  • View your eCards
  • Get 24X7 claims support

Is Loop Engage chargeable?

Engagement
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Yes. If you’re interested in boosting engagement, click on the sign me up button, leave your contact details in the form provided therein and we will get in touch with you.

What are the various waiting periods in group health insurance coverage?

Group Health Insurance
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The waiting period in insurance varies from policy to policy and issuer to issuer. The different ones are:

  • Initial
  • Pre-existing disease
  • For a specific disease
  • Maternity and newborns

Read more here: Group Health Insurance Waiting Periods

Why do I need business insurance?

Commercial Insurance
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You need business insurance to safeguard your business against various risks and uncertainties. Insurance like Asset Protection, Marine, Directors & Officers, Commercial General Liability, Errors and Omissions, and Cyber Liability Insurance from Loop protects your business assets, covers legal liabilities, and ensures business continuity against unforeseen risks and challenges. This protection is crucial for the stability and longevity of your business operations.

How should startups get group health insurance for employees?

Group Health Insurance
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With corporate health insurance, there’s no one size fits all option - and that’s the best part! You can get group health insurance for startups as well as large businesses. You can pick a plan and customize it according to your team and your needs. Insurance for your team is like an investment. You can contact Loop’s team here.

What is the maximum number of claims allowed under group health insurance?

Claims
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There’s no limit on the number of group health insurance claims you can register during your policy’s term. You can make claims until you exhaust your total sum insured. 



Are all the services free?

Doctors and Consultations
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There are unlimited, free doctor consultations and chats with the medical advisor. The lab tests are at discounted prices for our members, with a concierge booking service from our team.

I did not enrol my spouse or child during the first onboarding process. What's the best way to include them?

Onboarding
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In general, health insurance policies don’t allow you to enrol your spouse or child once the onboarding is complete unless you’re newly married or have a newborn child. 

If you get Loop Health’s group health insurance, you can enrol anytime you want.

Is this program scientifically proven?

Smoking
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Yes, all the techniques used by our team are science-based. 

Can I view my claims history in the Loop app?

Products and Tools
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The Loop app does not provide information on claims.


Can husband and wife have group health insurance?

Group Health Insurance
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If both the husband and wife own a family business and are looking for a group health insurance plan, the wife or husband cannot usually count as the lone employee. If the company has two additional working employees, the wife or husband might join the employer group health plan instead of being a sole owner (who may or may not be family members).

Can I choose between offline and online sessions?

Wellness Sessions
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Yes, you can select your preferred format based on availability.

Impact

Stepathon
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When Your Team Steps Up, Everyone Wins!

[Box 1] - Increase app usage = Higher engagement and team interactions.

[Box 2] - Access to medical consultations & resources = better health outcomes

[Box 3] - Healthier habits = fewer claims over time.

How do you conduct Loop Engage events?

Engagement
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The events are conducted virtually. 

How can you get in touch with the wellness team?

Wellness Sessions
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 You can reach the wellness team by emailing them at welllness@loophealth.com

What is the procedure for adding a team member?

Onboarding
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You can easily enrol your team members from the HR dashboard.

When is a team member's membership activated?

Onboarding
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The Loop team will share an e-policy card that members can access from the Loop app. Post this, the membership is active.  


Are your services available all across India?

Smoking
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Yes! We work with people from all over the country.

Who is eligible for the Diabetes Care program?

Diabetes Care
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Anyone who has Type 2 Diabetes or Pre-diabetes is eligible. We cater to people from all age groups.

How can you chat with a Medical Advisor?

Doctors and Consultations
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The MA (medical advisor) chat is accessible via the Loop app. Log in to the app, and on the homepage, tap on your medical advisor’s name and you can chat with them 24x7. You will receive notifications for their replies. Once done, they will close the chat from their end.

Why is medical insurance for employees in India important?

Group Health Insurance
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Medical exigencies are unpredictable. With a comprehensive group health plan, you can safeguard yourself and your family members, protect your savings, financial stability, fight lifestyle diseases, improve workplace productivity, and so much more.

How can our team members self-onboard?

Onboarding
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We will send every employee an email about the details of their policy and card, which they can access from the Loop app. To self-onboard, you need to download the Loop app.

How do you use Clove dental Agarwal eye clinic services using the Loop app?

Products and Tools
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To use Clove dental Agarwal eye clinic services, you must first contact your medical advisor, who will then guide you about the process.

What do you mean by pre and post hospitalization expenses?

Claims
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Pre-hospitalization expenses are medical costs the insured incurs before hospitalization like X-rays, urine tests, blood tests, etc. 


Post-hospitalization are the expenses after discharge like consultation fees, the cost of medicines, diagnostic charges, etc.  


Both these costs are covered under a group health insurance plan.

What is the best way for you to invite our team members?

Onboarding
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When you purchase a group health insurance policy by Loop, you get a scheduled day for an onboarding event with us. Before this day, you must share your employee data with our onboarding team to invite them.

We are a remote-first company, can we still get the tests done?

Health Reports
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Yes, your remote-first company can take advantage of our testing options in Tier 1, Tier 2, Tier 3 cities and more.

Why is it necessary to do a health screening right now?

Health Reports
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Early detection of health issues can greatly improve the chances of successful treatment. By doing a health screening right now, you're taking an important step in maintaining your team's health and well-being.

How does Loop assist during the claims process?

Commercial Insurance
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At Loop, we prioritize prompt and efficient support during the claims process. Understanding the urgency of such situations, we swiftly dispatch an inspector to the incident site whenever necessary. Our team also assists in filing the appropriate documents promptly to expedite the claims process. This commitment to rapid and effective service is demonstrated by our ability to process a significant claim for a manufacturer in Kolkata on the very day of the incident, ensuring minimal disruption to their business operations.

How does it work?

Stepathon
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  • Register: Download, install, and login to the Loop App & create your team
  • Gear Up: Build your squad by adding your teammates & colleagues!
  • Walk the Talk: Step up each day & lead your team to victory.
  • surPrize me: Win exciting prizes, team recognition & bragging rights!

What elements of the event would loop cover?

Wellness Sessions
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Loop would propose a topic, source a speaker, share creatives and session flow for the event.

Can sessions be customised?

Wellness Sessions
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Yes, events can be customised as per client needs and requirements. If required, Loop can host a dry run 72 hours prior to the event to align the flow and set expectations

Do group policies cover OPD expenses?

Claims
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Not all illnesses require hospitalization. OPD (Outpatient Department) expenses are costs like dental procedures where you visit a clinic or hospital for treatment, get treatment/medicines and you’re back to good health in a few days. Typically, such expenses are minimal, and they’re not covered in group health insurance policies.  

How many wellness events does Loop host in a month?

Wellness Sessions
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Typically, we conduct wellness sessions twice a month, every alternate Friday.

What kind of wellness topics are covered in these sessions?

Wellness Sessions
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Topics include physical fitness, stress management, mindfulness, nutrition, and more to enhance overall well-being.

How will the course help me?

MHASP
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MHASP will mindfully guide you in understanding not only your employees challenges, but also help you connect deeper with yourself in understanding mental health and well-being.

Is there a cost to host this event?

Stepathon
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We can host the Stepathon for you at no additional charge. The only cost to you, as a company, are the prizes that would be awarded to top teams/performers. 

Where can the sessions be conducted?

Wellness Sessions
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If required, Loop can facilitate a Zoom meeting link to help conduct a session at no extra charge

Can i book an event for tomorrow?

Wellness Sessions
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Loop would require a 10-day notice to setup an event.

I have other conditions along with Diabetes (eg. Hypertension, kidney or liver issues, etc). Is this programme for me?

Diabetes Care
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Yes. Our care team is trained to treat Diabetes and all of its complications or comorbidities. Both doctors and coaches will take a detailed history from you before creating your plan.