What Your Health Journey Looks Like With Loop

Most of us don't think about healthcare until something goes wrong.

A fever that won't break. A nagging pain that keeps you up at night. A late-night worry that something might be seriously wrong.

And suddenly, you're not just dealing with feeling unwell—you're trying to figure out a complex system. Which doctor should I see, and how do I know they're the right one? Where should I get these tests done? How does my insurance work? The questions pile up exactly when you have the least energy to answer them.

Here's something we've learned from talking to thousands of people navigating the Indian healthcare system: it asks a lot of you exactly when you're least equipped to give it. The sicker you feel, the more decisions you need to make, often without clear information or support.

At Loop, we believe your health journey should work differently—the more you need help, the more support you should have.

Your health journey is every touchpoint you have with healthcare—from noticing the first symptom to getting a diagnosis, receiving treatment, and returning to wellness. It includes the doctors you see, the tests you take, the questions you ask, the claims you file, and the preventive care that keeps you healthy between illnesses.

Why Healthcare Often Feels So Complicated

When you're unwell, you start by trying to understand what's wrong. For many of us, that means searching online, reading through symptoms, trying to figure out if what we're experiencing is something to worry about or if it will pass on its own. It's not always easy to know.

Then comes finding the right doctor. You might get recommendations from friends or family, search online, or call a few clinics. But it's often unclear which specialist you need, who's accepting new patients, or how to compare your options in a meaningful way. Getting diagnostics done becomes its own project—different labs have different prices for the same tests, and the reports come back filled with medical terminology. You're left wondering what the numbers mean and what you should do next.

Medical expenses add up quickly. Even with insurance, many everyday health costs—medicines, supplements, preventive care—come from your own pocket first. And then there's navigating insurance claims: understanding what's covered, gathering the right documentation, submitting forms, and waiting for updates.

For many people, this process feels uncertain and time-consuming.

Through all of this, you're managing everything yourself, often while not feeling well. It takes genuine effort and energy that you'd rather spend on getting better.

Loop was created to change this experience.

The Loop Way: Healthcare With Real Guidance

Loop brings your healthcare experience into one connected place, with human support at every step. Not just tools and information, but guidance from people who know healthcare and want to help you navigate it.

Think of it as having someone knowledgeable by your side throughout your health journey—someone who can answer your questions, help you make decisions, and handle the complexity so you can focus on feeling better.

When Something Feels Off, Help Is Already There

There's often a moment when something doesn't feel quite right, but you're not sure what to do about it. Maybe it warrants attention, maybe it doesn't. That uncertainty itself can be stressful.

With Loop, you have 24x7 access to medical advisors—healthcare professionals who respond in under 60 seconds. You can reach out whenever you need to, day or night.

Here's how this works in practice: You notice a symptom that concerns you. Instead of wondering whether you should wait, search online, or head to a doctor immediately, you can message your medical advisor through the Loop app. Within a minute, they're talking with you, understanding your situation, and helping you figure out the best next step.

Do you need to see a doctor right away? Would it help to monitor your symptoms for a day or two? Are there simple measures you can take at home? You get clear, professional guidance based on your specific situation.

This approach helps in several ways—you address health concerns earlier, when they're often easier to manage, while avoiding unnecessary worry about things that aren't serious. Most importantly, you have clarity about what to do next, which brings peace of mind when you need it most.

Finding the Right Specialist for Your Needs

When you do need to see a doctor, finding the right one matters. But it's not always straightforward to know which type of specialist is best for your symptoms, or how to identify doctors with the right experience.

Your Loop medical advisor helps with this. They work with you to understand what you're experiencing, then help match you with the right specialist from a network of 50+ doctors across 12+ medical fields. These are doctors Loop has vetted for quality and expertise.

Sometimes the right specialty isn't obvious. That persistent cough—does it need a pulmonologist, an allergist, or an ENT specialist? Your advisor helps you think through these questions and make an informed choice. You can book consultations directly through the Loop app.

This guided approach means you're more likely to see the right doctor the first time, which often leads to better care and less time spent navigating the system.

Making Diagnostics Simpler

If you need lab tests, there are often several questions: Which lab should I use? What will it cost? When will I get results? What will those results mean?

Loop streamlines this process. You can book from trusted labs through the app. Many tests offer home sample collection, so a trained professional comes to you at a time that works for your schedule. Reports are delivered to both WhatsApp and email, usually within the timeframe the lab specifies.

What happens next is particularly valuable: your medical advisor helps you understand what the results mean. They can explain the numbers, answer your questions, and talk through any next steps with you.

This removes a lot of the stress and confusion that often comes with medical testing. You're not left alone trying to interpret complex medical information.

Access to Wellness Essentials You Use

Many of the things that help us stay healthy day-to-day—medicines, supplements, dental care, fitness programs, mental health support—aren't typically covered by traditional insurance, even though they're important for overall wellness.

Loop provides access to these healthcare essentials through partnerships with trusted providers—medicines through 1MG and Apollo, nutrition and supplements, dental and elderly care, fitness through Cult.fit, even pet care (because the health of family members, including furry ones, affects household wellbeing).

Having these resources in one place, often at better prices, makes it easier to prioritize your health in practical, everyday ways.

Support That Helps You Stay Well

The healthcare we need before we get sick matters just as much as the care we receive afterward. But preventive wellness can be hard to fit into busy lives, especially when programs feel generic or disconnected from reality.

Loop's Wellness program is designed to fit into daily life—stress management sessions that offer practical techniques you can use, nutrition guidance based on what you eat and realistic changes you might want to make, mental wellbeing support for when work or life pressures start affecting how you feel physically, and preventive health check-ups that helps you understand your health and catch potential issues early.

These aren't dramatic transformations, but meaningful improvements that compound over time. That's what good preventive care looks like.

Claims That Work the Way They Should

Insurance claims are challenging to navigate for most people.

Traditional claims processes often involve several pain points: unclear requirements, multiple document submissions, long waits with little visibility into what's happening, and sometimes rejections that require starting over. Many people have spent weeks or months getting claims processed.

Loop's in-app claims feature addresses these challenges directly with a step-by-step guided process that shows you exactly which documents you need. The app provides a clear checklist, so you know what's required before you begin.

You upload everything directly in the app—discharge summaries, bills, prescriptions, all in one organized place. No need to email different departments or keep track of multiple submission channels.

Real-time status tracking shows you exactly where your claim stands, and you can check anytime without needing to call and ask.

If something's missing or needs clarification, claims specialists reach out promptly with specific guidance. They tell you exactly what's needed and help you provide it. Faster processing happens naturally when the system is designed well. That's meaningful time saved (often the difference between a week and three weeks) and money back in your account sooner.

This is insurance working as it should: clear, transparent, and helpful when you need it.

Healthcare That Puts Your Experience First

Most healthcare platforms provide information and tools, then leave you to navigate the rest on your own. They're helpful to a point, but they don't fundamentally change the experience of managing your health.

Loop works differently by guiding your entire journey. A medical advisor is available 24/7 when you have questions or concerns. You get help finding the right specialist for your specific situation, diagnostics that come with explanation and context, access to wellness resources that fit into daily life, preventive support that helps you stay healthier, and a claims process designed to work with you, not against you.

The result is a health journey that feels supported, connected, and manageable—even during difficult times.

You're Not Alone in This

Health challenges are deeply personal, but they don't have to be lonely. You shouldn't have to figure out complex medical decisions while worried or in pain. You shouldn't have to navigate insurance bureaucracy while recovering from illness. You shouldn't have to research specialists or interpret test results entirely on your own.

With Loop, you have genuine partnership through your health journey. Medical advisors help you understand what's happening when symptoms appear. The right doctors are identified for your specific needs when you need care. Diagnostics are explained in clear language when tests are needed. Preventive support is there consistently when staying healthy matters. And when claims arise, the process works.

This represents a different philosophy about what healthcare should be. One that recognizes you're dealing with complex situations that affect your life, your family, and your peace of mind. One that provides concrete support instead of just information. One that understands guidance matters, especially during uncertain times.

Your health journey matters—every concern that keeps you up at night, every decision you're trying to make, every moment you've felt lost in the medical system. All of it matters.

Loop is here to make that journey clearer, more supported, and less stressful. Not perfect—because healthcare is complex and every situation is unique—but genuinely better in ways that make a tangible difference in your life.

From the first symptom to full recovery, you have support. You have guidance. You have someone in your corner.