How Druva's Health Benefits Strategy Saved an Employee's Life






Druva’s HR head, Ratnadeep Ray, believed that great business outcomes start with great employee care. He was keen to understand how they can transition their existing benefits setup – a traditional, agent-led model – to one that was more proactive in keeping his team healthy and preventing unnecessary claims. As a leading provider of data security cloud solutions.
Druva has grown massively, and they were looking for a benefits partner that could meet the needs of their people-first culture.
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Outdated Health Benefits, Manual Processes
Despite their commitment to employee well-being, the HR team faced several roadblocks:
Reactive care model
Druva’s health benefits leaned toward post-hospitalization care, meaning employees only received support at the tail end of their health journey, when the situation was already serious.
Claims process was manual, paper-first
Employees and HR had to deal with paper-based forms and manual documentation to file health insurance claims. The process was slow, error-prone, and stressful, especially during medical emergencies. This led to delays in reimbursements and lowered employee satisfaction.
HR had no insights into the claims pattern
Without no data on trends, or utilization, the HR team couldn’t spot patterns or pain points, which led to missed opportunities for cost-saving interventions.
A single agent was handling over 3200 lives and their benefits
Employees and their dependents likely experienced long wait times, delayed resolutions, and inconsistent support.
Recognizing these gaps, Druva set out to modernize its approach to health benefits. By partnering with Loop, they took a proactive approach to redesign their health benefits, making it more accessible, less stressful, and better aligned with their vision for a healthier, more supported workforce.
Modernization of Health Benefits with Technology
Preventive Care-first Approach
Loop's preventive care-first model was the first step to help employees stay healthier and reduce the frequency of claims. This proactive model encouraged early intervention and regular health monitoring.

Insurance Policy and e-cards Made Accessible
Employees could easily access their insurance policy details and e-cards directly through the Loop app, eliminating paperwork and making it simple to present proof of coverage during medical visits.

In-app reimbursement and cashless claims
Claims were no longer a source of stress. With Loop’s in-app process, employees had access to clear form samples, simple instructions, and real-time tracking, making it easy to file and manage claims independently.

Digitalization of HR Tasks
HR dashboard simplified tasks like endorsements, real-time tracking, and issue resolution. It saved time and reduced manual follow-ups, handling onboarding to claims management more efficiently.
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Preventive Care in Action
How One Annual Health Check-up Caught Cancer Early
The first step after switching to a proactive care model from reactive care began with scheduling an Annual health check-up for Druva’s employees.

Traditionally, Annual health check-ups are routine medical examinations usually done once a year to assess the overall health, identify potential health issues before they become serious, and help with timely interventions.
For Druva, the Annual Health Check-up was more than a routine exercise, it was an opportunity to take a closer look at employee health. With Loop’s support, the check-up went beyond basic screenings offer useful insights, including parameters for cancer screening, that could support both individual care and broader wellness planning.
This approach turned out to be more than just beneficial — it became life-saving.
During the very first round of check-ups, one employee was diagnosed with Stage 1 kidney cancer. Thanks to the early detection, they were able to start treatment immediately, well before the condition could advance into something more critical and difficult to manage.
What could have gone unnoticed with a conventional health camp was caught in time, reinforcing the value of proactive care not just in theory, but in real, human outcomes.
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A Digital-First, Proactive Approach with Loop
Druva wanted to modernize its health benefits to reflect its people-first culture. But manual claims, lack of data, and reactive care stood in the way. With Loop, Druva shifted to a proactive, digital-first approach that improved employee experience and delivered life-saving outcomes.
Measurable Outcomes
- 70% faster claims processing with in-app reimbursements
- 50+ HR hours saved monthly via dashboard automation
- 32% increase in employee satisfaction with health benefits
- 1 life saved in the first health check-up round
100%
Claims Settled
80%
Health benefits adoption
Challenges
1.5 Lakh
Health savings for employees
Solutions
Result
Choose Health Benefits That Work
Invest in expertise that transforms benefits for your HR and employees

Ratnadeep Ray
Team Loop

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Challenges

1.5 Lakh
Health savings for employees
1.5 Lakh
Health savings for employees
Building with Loop


Constant communication
Our customer success managers keep Brevistay’s team looped in constantly. From claims resolutions to new wellness offerings, Brevistay’s team is always in the know.

100% transparency
Whether it’s endorsements or CD balance, all transactions are 100% transparent. We meet regularly with Brevistay’s team to build a more detailed picture of month-on-month execution.

Round-the-clock support
24X7 services include claims support, doctor consultations, and customer support. Even during peak COVID-19 times, support was readily available at all times. No escalations were received.

Health care solutions
With discounts on lab tests, and regular wellness sessions that are tailored for the young workforce at Brevistay, our preventive care approach helps keep employees continually healthy.

Personalized wellness sessions
We allow teams to curate a personalized wellness calendar with top experts. The 30-minute highly interactive Q&A session on nutrition, a topic chosen by the employees, saw a 95% attendance including managers and co-founders.
Results With Loop





Here’s what the Brevistay folks have to say:
“If I have to describe our partnership with Loop, it’s very transparent. We know how much we’re paying and all price details are clear when we started as well. The best part - we’re not involved.
We know Loop’s team is there taking ownership of our group health insurance - which is great. It’s like we’re doing everything yet nothing. The entire process is well structured, and we get responses on time so it’s all smooth.”

Find out how industry leaders are breaking boundaries and records with Loop.
Experience yourself the modern health benefits that HRs are choosing from all over the country.
HRs and employees love Loop
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
It was great to have Loop Health with us for all our medical needs
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
It was great to have Loop Health with us for all our medical needs
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
It was great to have Loop Health with us for all our medical needs
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.