How Loop Is Bringing Zero-Cost Added Benefits To Tier 2 Cities For ESDS Software
Loop's added benefits approach to health insurance helped ESDS Software Solution Limited save costs and provide better access to healthcare services to employees. The Loop app resulted in high satisfaction levels, improved operations, and a strong partnership between the two companies.
With ESDS’s growing workforce, they wanted to ensure their employees get better health benefits. Being in a tier 2 city, there were hardly any providers who offered added benefits, along with insurance.
Loop offers comprehensive coverage across tier 1, 2, and 3 locations with added benefits at no cost. This aligned with the organization’s and growing workforce needs.
Provide employees with more value, meet the needs of their employees, and save costs in the long run.
- 0 cost for added benefits
- 235 Loop app installs
- 175+ interactions on the Loop app
- INR 50,000+ savings with added benefits
Challenges
ESDS Software Solution Limited, headquartered in Nashik, has received numerous accolades, including "Commitment to Being a Great Place to Work," "India's 28th Best Companies to Work for," and "India's 50 Best Companies to Work for Women."
As the company's workforce continued to expand into tier 1, 2, and 3 locations throughout India, providing their employees with the best benefits became increasingly important.
Rushikesh Aher, HR Manager, stated, “We truly believe that employees are our assets. We need to take care of our employees first for our company to grow exponentially.”
However, in tier 2 cities, providing such health benefits, let alone health insurance, was unheard of. This is where ESDS encountered a challenge in finding providers who offered benefits, in addition to insurance.
Loop caught the stakeholders' attention immediately upon seeing the presentation, prompting them to try it.
Solutions
Loop's solution was the perfect fit for ESDS's health insurance requirements, offering comprehensive coverage for all levels of employees, including those in tier 1, 2, and 3 locations throughout India.
ESDS had previously faced challenges finding a provider that offered benefits along with insurance in tier 2 cities, where they had a significant presence.
Loop's comprehensive coverage helped ESDS to provide better health benefits to their employees, and the added benefits provided by Loop were also an added advantage.
ESDS was pleased with Loop's added benefits at no extra cost, which included teleconsultation, chats with medical advisors (MA), lab test bookings, and more. By partnering with Loop, ESDS was able to reduce healthcare costs while providing employees with the best benefits.
Loop's comprehensive coverage was aligned with ESDS's growing workforce needs, and the added benefits provided employees with a range of services that were not previously available. The partnership resulted in significant cost savings for ESDS, and their employees benefited from the best possible healthcare services, regardless of their location.
Result
Loop's unique approach to health insurance has revolutionized the way policyholders perceive the industry. By providing additional benefits at no extra cost, Loop has managed to gain the trust of many clients, including ESDS Software Solution Limited.
ESDS employees had access to more than just health insurance. Loop's app played a crucial role in helping ESDS employees take advantage of these additional benefits.
The app ensured that all employees had access to quality healthcare services, regardless of their location. In total, 235 employees installed the app, demonstrating a high level of interest in the new benefits program. The app offered access to a wide range of benefits and services, such as discounts on lab tests and medicines, teleconsultations with doctors, chats with medical advisors, and more.
The app's popularity was evident in the 175+ interactions that took place on the app. Of these interactions, 114 were for medical advisors, 50 for online doctor consultations, and 13 for lab test bookings.
The app's doctors received a phenomenal 4/4 rating from users.
The most consulted specialists were physiotherapists, dermatologists, and pediatricians, followed by mental health specialists, physicians, nutritionists, and orthopedics.
Not only did the app provide ESDS employees with better access to healthcare services, but it also resulted in significant cost savings for the organization. The zero-cost added benefits helped ESDS save more than INR 50,000.
Quoting Rushikesh, “In the middle of the night, one employee had some health issues. The doctors from Loop were really responsive, and they immediately responded.
They have also shared the right kind of medications to be taken up in this panic situation. From the feedback I got, I think they've done a great job, and giving the right guidance.
It's like having your personal doctor in your pocket 24 by 7. This kind of experience is unparalleled and employees are really, really happy.”
To ensure that all employees made full use of their health benefits, the HR team ensured that the Loop app or other related collaterals were shared with the employees during every onboarding session.
Besides the above, what Rushikesh likes about the association with Loop is how the team goes above and beyond proving health insurance and benefits.
The Loop team often offers suggestions regarding corporate buffers, ailments restrictions, policy terms and conditions, and more. This is done based on the previous years and how to improve in the future. This benchmarking has helped ESDS improve room rent limits, among other parameters.
Overall, ESDS Software Solution Limited is extremely happy with Loop's services. During the renewal meeting, Rushikesh Aher, the HR Manager, expressed his confidence in Loop and its services, stating, “Even if I want to change the insurer, I wouldn't change the broker. So that is the confidence that I have with Loop.”
The association with Loop has not only provided ESDS with better health benefits, but has also helped them improve their overall operations.
Next up
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CASE STUDY
How Loop Is Bringing Zero-Cost Added Benefits To Tier 2 Cities For ESDS Software
Challenges
ESDS Software Solution Limited, headquartered in Nashik, has received numerous accolades, including "Commitment to Being a Great Place to Work," "India's 28th Best Companies to Work for," and "India's 50 Best Companies to Work for Women."
As the company's workforce continued to expand into tier 1, 2, and 3 locations throughout India, providing their employees with the best benefits became increasingly important.
Rushikesh Aher, HR Manager, stated, “We truly believe that employees are our assets. We need to take care of our employees first for our company to grow exponentially.”
However, in tier 2 cities, providing such health benefits, let alone health insurance, was unheard of. This is where ESDS encountered a challenge in finding providers who offered benefits, in addition to insurance.
Loop caught the stakeholders' attention immediately upon seeing the presentation, prompting them to try it.
ESDS Software Solution Limited, headquartered in Nashik, has received numerous accolades, including "Commitment to Being a Great Place to Work," "India's 28th Best Companies to Work for," and "India's 50 Best Companies to Work for Women."
As the company's workforce continued to expand into tier 1, 2, and 3 locations throughout India, providing their employees with the best benefits became increasingly important.
Rushikesh Aher, HR Manager, stated, “We truly believe that employees are our assets. We need to take care of our employees first for our company to grow exponentially.”
However, in tier 2 cities, providing such health benefits, let alone health insurance, was unheard of. This is where ESDS encountered a challenge in finding providers who offered benefits, in addition to insurance.
Loop caught the stakeholders' attention immediately upon seeing the presentation, prompting them to try it.
Building with Loop
Constant communication
Our customer success managers keep Brevistay’s team looped in constantly. From claims resolutions to new wellness offerings, Brevistay’s team is always in the know.
100% transparency
Whether it’s endorsements or CD balance, all transactions are 100% transparent. We meet regularly with Brevistay’s team to build a more detailed picture of month-on-month execution.
Round-the-clock support
24X7 services include claims support, doctor consultations, and customer support. Even during peak COVID-19 times, support was readily available at all times. No escalations were received.
Health care solutions
With discounts on lab tests, and regular wellness sessions that are tailored for the young workforce at Brevistay, our preventive care approach helps keep employees continually healthy.
Personalized wellness sessions
We allow teams to curate a personalized wellness calendar with top experts. The 30-minute highly interactive Q&A session on nutrition, a topic chosen by the employees, saw a 95% attendance including managers and co-founders.
Results With Loop
Here’s what the Brevistay folks have to say:
“If I have to describe our partnership with Loop, it’s very transparent. We know how much we’re paying and all price details are clear when we started as well. The best part - we’re not involved.
We know Loop’s team is there taking ownership of our group health insurance - which is great. It’s like we’re doing everything yet nothing. The entire process is well structured, and we get responses on time so it’s all smooth.”
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HRs and employees love Loop
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
