Loop Simplifies Enrollment and Endorsement Processes at SKF through HRMS Integration
SKF is a global pioneer of industry-leading automotive and industrial-engineered solutions. Working with Loop, they simplified the enrollment and endorsement processes through (Human Resources Management System) HRMS integration and Loop’s enrollment portal. The Loop app also ensured better health outcomes for employees.
The existing manual enrollment process relies on a weekly window for new employees who join. However, there are instances where some employees need to complete the enrollment deadline, necessitating exceptions and extensions. As a result, there are delays in obtaining the crucial data necessary for the endorsement process. This leads to hindrances and potential data loss due to the multiple enrollment windows and the rollover of unenrolled employees.
The solution involves a complete digital transition of employee data for health benefits through integration between SKF’s HRMS and Loop's internal database. This integration, along with Loop’s enrollment portal, will streamline the enrollment process, reduce manual dependency, eliminate delays caused by exceptions and extensions, and minimize the risk of data loss.
After the integration process with Darwin Box HRMS, Loop gets the new employees joining and exit data without manual intervention.
- Enrollment through the portal is done once in two fixed cycles monthly
- HRMS integration ensures a smooth workflow of the enrolment process and subsequent endorsement process for new employees, and similarly a smooth calculation process for exit employees based on their exit dates.
Challenges
SKF started its operations in India in 1923 providing industry-leading automotive and industrial-engineered solutions. They have a pan India footprint consisting of 6 manufacturing facilities, 12 offices, a supplier network of over 300 distributors, and an employee base of more than 2600 dedicated professionals.
With such a distributed, large team, a manual enrolment process causes a lot of hassles and delays. The current manual enrollment process has a set weekly timeframe designated for enrolling new employees who join during that particular week.
However, a persistent issue arises whereby a few employees fail to complete the enrollment process within the allocated timeframe. As a result, exceptions are granted, and the enrollment window is extended exclusively for these individuals to provide them with an opportunity to complete their enrollment.
Extending the enrollment window for certain employees causes delays in obtaining the necessary final data for the endorsement process. As the enrollment process is prolonged, the necessary information needed for endorsing health insurance is not readily accessible within the expected timeframe. Consequently, the overall endorsement process experiences delays, affecting the efficiency and timeliness of providing health insurance coverage to employees.
Furthermore, multiple enrollment windows every week, combined with the carryover of employees who were not enrolled in the previous window, create a complex scenario.
The overlapping of enrollment periods and the inclusion of employees from previous weeks in subsequent windows pose a considerable risk of data loss. During the transition between enrollment windows, there is a possibility of data inconsistencies among employees, which can result in inaccuracies or missing information in the records. These inconsistencies can result in the loss of critical information, potentially affecting the coverage and benefits that employees are entitled to receive.
The current manual enrollment process faces challenges due to missed enrollment deadlines by some employees, necessitating exceptions and extended windows. This results in delays in obtaining the final data for the endorsement process, leading to overall delays.
It is vital to address these issues in order to streamline the enrollment process, ensure prompt availability of data, and prevent possible data discrepancies and loss.
Solutions
To overcome the challenges, Loop suggested a solution that involves digitally transitioning employee data for health insurance benefits. This transition facilitates integration between SKF's HRMS and Loop's internal database.
Additionally, Loop's enrollment portal streamlines the enrollment process and minimizes manual dependency. This solution improves efficiency, eliminates delays caused by exceptions and extensions, and reduces the risk of data loss.
The first step in the solution is the integration between SKF's HRMS, Darwin Box, and Loop's internal database. This integration creates a direct and automated link between the two systems, facilitating the smooth transfer of employee data. It enables real-time synchronization of relevant employee information. By eliminating manual data entry, this integration reduces the risk of errors and guarantees accurate and current information for the enrollment process.
In addition to that, Loop's enrollment portal serves as the interface for employees to complete their enrollment process. The portal offers a user-friendly and intuitive platform where employees can enter their health insurance preferences, choose coverage options, and submit their enrollment information.
By leveraging Loop's enrollment portal, the manual dependency on the HR team can be significantly reduced. Employees will have direct access to the enrollment process, allowing them to complete it efficiently and accurately.
Result
With the successful integration of Darwin Box HRMS, Loop has achieved seamless access to new employee joining and exit data without any manual intervention from the SKF HR team. This integration ensures a seamless process for enrolling and endorsing new employees, as well as calculating the benefits for departing employees based on their exit dates.
Eliminating manual data gathering and ensuring that employee data is readily available. This streamlines the enrolment process, allowing for a seamless and efficient workflow.
New employees can be onboarded smoothly, as their joining information is automatically captured by Darwin Box. Similarly, exit employees' data can be processed accurately based on their exit dates, ensuring precise calculations for benefits and entitlements.
Now, there is a more streamlined workflow for both new and exit employees. This not only saves time and effort but also reduces errors and delays in the enrolment and endorsement processes.
Ensuring complete enrolment process:
- Enrolment through the portal is conducted in two fixed cycles every month.
- The first cycle takes place from the 1st to the 8th for employees joining between the 16th and the end of the previous month.
- The second cycle occurs from the 15th to the 23rd of every month for employees joining between the 1st and the 15th of that month.
- All employees receive automated emails containing the enrollment portal link one day before the start of the enrollment window. Reminder emails are sent every other day until the enrollment window concludes.
- The SKF HR team receives status update emails regarding employees who have completed or have not yet completed the enrolment process. This allows the HR team to drive the enrolment process within the specified window.
- Employees who have not completed the enrolment process in the first window will have the option to complete it in the second window. However, proactive communication regarding the second window is not sent to the employee to ensure enrolment completion within the initial window.
- For employees who have not completed the enrolment in either of the two windows, it will be assumed that no enrolment data is available for them.
Endorsement process:
- The Loop ops team shares the received data with the SKF team for data validation within three working days.
- The SKF team shares the validated data with the insurance company on a monthly basis to complete the endorsement cycle.
- The insurance company receives the consolidated endorsement data by the 12th of every month.
- The SKF team receives the active roster and CD statement by the 25th of every month.
Implementing this proposed process brings multiple improvements. Fixed enrollment cycles establish clear and predictable deadlines for employees to complete their enrollment, reducing the chances of missed deadlines and the need for extensions.
Automated email notifications and status updates facilitate effective communication and encourage timely enrollment completion. Assuming no enrollment data for employees who don't complete the process within the designated windows improves data management and accuracy.
In the endorsement process, the timely sharing of validated data with the SKF team and the insurance company streamlines the overall cycle. Adhering to specific deadlines for data sharing enables effective planning and execution of tasks. Sharing the active roster and CD statement by the 25th of each month ensures the SKF team has up-to-date and accurate information.
Overall, the proposed process aims to improve the efficiency and effectiveness of the enrollment and endorsement processes, resulting in a smoother experience for new joiners and reducing delays in providing health insurance benefits.
Besides the enrolment and endorsement process, the SKF employees are utilizing the Loop app for better health outcomes.
The SKF employees have engaged in 723 medical advisor chats through the Loop app. These chats involve interactions with in-house healthcare professionals who provide guidance, support, and answers to employees' health-related queries.
Further, the app has facilitated 237 doctor consultations for SKF employees. This means that employees can connect with qualified doctors remotely using the app. The doctor consults enable employees to discuss their health concerns, receive medical advice, obtain prescriptions if necessary, and seek appropriate treatment recommendations. This remote access to healthcare professionals can save time and enhance convenience for employees.
Lastly, there have been 52 lab test bookings. By using the app for lab test bookings, employees can conveniently arrange the necessary diagnostic tests, ensuring timely detection and monitoring of health conditions.
Overall, the Loop app serves as a comprehensive platform that assists SKF employees in managing their health and well-being. By leveraging these features, employees can proactively address their health concerns, receive appropriate guidance, and potentially prevent more serious health issues through early intervention.
By combining the optimized enrolment and endorsement processes with the utilization of the Loop app, SKF demonstrates its commitment to employee well-being and efficient healthcare management. These initiatives not only enhance the overall employee experience but also promote a proactive approach to health, contributing to better health outcomes for SKF employees.
Learn how Loop is changing the game.
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CASE STUDY
Loop Simplifies Enrollment and Endorsement Processes at SKF through HRMS Integration
Challenges
SKF started its operations in India in 1923 providing industry-leading automotive and industrial-engineered solutions. They have a pan India footprint consisting of 6 manufacturing facilities, 12 offices, a supplier network of over 300 distributors, and an employee base of more than 2600 dedicated professionals.
With such a distributed, large team, a manual enrolment process causes a lot of hassles and delays. The current manual enrollment process has a set weekly timeframe designated for enrolling new employees who join during that particular week.
However, a persistent issue arises whereby a few employees fail to complete the enrollment process within the allocated timeframe. As a result, exceptions are granted, and the enrollment window is extended exclusively for these individuals to provide them with an opportunity to complete their enrollment.
Extending the enrollment window for certain employees causes delays in obtaining the necessary final data for the endorsement process. As the enrollment process is prolonged, the necessary information needed for endorsing health insurance is not readily accessible within the expected timeframe. Consequently, the overall endorsement process experiences delays, affecting the efficiency and timeliness of providing health insurance coverage to employees.
Furthermore, multiple enrollment windows every week, combined with the carryover of employees who were not enrolled in the previous window, create a complex scenario.
The overlapping of enrollment periods and the inclusion of employees from previous weeks in subsequent windows pose a considerable risk of data loss. During the transition between enrollment windows, there is a possibility of data inconsistencies among employees, which can result in inaccuracies or missing information in the records. These inconsistencies can result in the loss of critical information, potentially affecting the coverage and benefits that employees are entitled to receive.
The current manual enrollment process faces challenges due to missed enrollment deadlines by some employees, necessitating exceptions and extended windows. This results in delays in obtaining the final data for the endorsement process, leading to overall delays.
It is vital to address these issues in order to streamline the enrollment process, ensure prompt availability of data, and prevent possible data discrepancies and loss.
SKF started its operations in India in 1923 providing industry-leading automotive and industrial-engineered solutions. They have a pan India footprint consisting of 6 manufacturing facilities, 12 offices, a supplier network of over 300 distributors, and an employee base of more than 2600 dedicated professionals.
With such a distributed, large team, a manual enrolment process causes a lot of hassles and delays. The current manual enrollment process has a set weekly timeframe designated for enrolling new employees who join during that particular week.
However, a persistent issue arises whereby a few employees fail to complete the enrollment process within the allocated timeframe. As a result, exceptions are granted, and the enrollment window is extended exclusively for these individuals to provide them with an opportunity to complete their enrollment.
Extending the enrollment window for certain employees causes delays in obtaining the necessary final data for the endorsement process. As the enrollment process is prolonged, the necessary information needed for endorsing health insurance is not readily accessible within the expected timeframe. Consequently, the overall endorsement process experiences delays, affecting the efficiency and timeliness of providing health insurance coverage to employees.
Furthermore, multiple enrollment windows every week, combined with the carryover of employees who were not enrolled in the previous window, create a complex scenario.
The overlapping of enrollment periods and the inclusion of employees from previous weeks in subsequent windows pose a considerable risk of data loss. During the transition between enrollment windows, there is a possibility of data inconsistencies among employees, which can result in inaccuracies or missing information in the records. These inconsistencies can result in the loss of critical information, potentially affecting the coverage and benefits that employees are entitled to receive.
The current manual enrollment process faces challenges due to missed enrollment deadlines by some employees, necessitating exceptions and extended windows. This results in delays in obtaining the final data for the endorsement process, leading to overall delays.
It is vital to address these issues in order to streamline the enrollment process, ensure prompt availability of data, and prevent possible data discrepancies and loss.
Building with Loop
Constant communication
Our customer success managers keep Brevistay’s team looped in constantly. From claims resolutions to new wellness offerings, Brevistay’s team is always in the know.
100% transparency
Whether it’s endorsements or CD balance, all transactions are 100% transparent. We meet regularly with Brevistay’s team to build a more detailed picture of month-on-month execution.
Round-the-clock support
24X7 services include claims support, doctor consultations, and customer support. Even during peak COVID-19 times, support was readily available at all times. No escalations were received.
Health care solutions
With discounts on lab tests, and regular wellness sessions that are tailored for the young workforce at Brevistay, our preventive care approach helps keep employees continually healthy.
Personalized wellness sessions
We allow teams to curate a personalized wellness calendar with top experts. The 30-minute highly interactive Q&A session on nutrition, a topic chosen by the employees, saw a 95% attendance including managers and co-founders.
Results With Loop
Here’s what the Brevistay folks have to say:
“If I have to describe our partnership with Loop, it’s very transparent. We know how much we’re paying and all price details are clear when we started as well. The best part - we’re not involved.
We know Loop’s team is there taking ownership of our group health insurance - which is great. It’s like we’re doing everything yet nothing. The entire process is well structured, and we get responses on time so it’s all smooth.”
Find out how industry leaders are breaking boundaries and records with Loop.
Experience yourself the modern health benefits that HRs are choosing from all over the country.
HRs and employees love Loop
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
