How Giesecke+Devrient’s 100% Loop app usage is changing their employees’ lives forever
Giesecke+Devrient (G&D) is a global security technology company with a young workforce. The company is strongly committed to retaining top talent, and they demonstrate this by focusing on employee well-being. This study showcases how G&D employees are utilizing the Loop app to prioritize their well-being.
The centralized procurement team was looking for a vendor who goes beyond health insurance and offers better wellness solutions for their employees. They wanted:
- A robust health insurance plan
- Added benefits that align with their wellness goals
- A proven service track record
- Competitive quotes
Implement an effective workplace wellness program that promotes employee health and well-being, while also benefiting the overall organization’s success.
- 24X7 dedicated medical team on the Loop app
- Unlimited virtual doctor consults
- Curated holistic wellness sessions
- 24X7 claims support
- E-cards on the app
- Lab tests at discounted prices
With the right insurance provider, G&D begins seeing the impact of a well-rounded healthcare plan on employee health and productivity.
- 529 app installs (100% app downloads and activation)
- 2181 medical advisor chats
- 301 lab tests
- 898 online doctor consultations
- 3.9/4 overall rating
- 0% missed call rate for customer support helpline
- 46 holistic wellness sessions
- E-cards are easily accessible, especially during emergencies.
Challenges
At G&D, their procurement team handles which vendors to select. They evaluate different providers based on factors like:
- Comprehensiveness of the benefits
- Cost of the plans
- The level of support and service
- Track record of success with other clients
They also look into the partner's reputation, their ability to customize plans, and their level of transparency.
With the above parameters in mind, they were searching for the right health benefits partner. That’s when they discovered Loop, a modern health benefits provider.
Loop improves employee health outcomes by focusing on a comprehensive, personalized, and accessible approach to healthcare.
Solutions
G&D uses Loop’s extensive healthcare and wellness services. Group health insurance protects employees and their families by covering medical, dental, vision, and more. Along with this, there are plenty of additional benefits available to promote well-being.
Beyond this, tools and technology help employees access unlimited care along with managing their benefits.
On the Loop app, employees can chat with medical advisors who help in employees' healthcare journey. There are also online consults with doctors in 12+ different specialties who speak multiple Indian languages. Further, it’s possible to book lab tests at discounted rates. Lastly, e-cards are available on the app for handy access during an emergency.
Another layer is preventive care. By proactively supporting employees in their healthcare journey through the above resources, it’s easier to manage health conditions and lead to better health outcomes.
Result
Loop provides holistic care, encompassing both health insurance and preventative care. This includes hospitalization coverage, wellness programs, consultations with medical professionals, health screenings, and more.
By utilizing these services, employees proactively manage their health and detect potential risks before they become more severe. As a result, there’s a reduction in sick days and absences caused by chronic health conditions. This improves employee health and productivity plus, reduces healthcare expenses.
For quick queries, the Loop app lets employees chat with their dedicated medical advisor, who responds in less than 1 minute.
The medical advisor has responded to over 2180 chats. They’ve answered simple general health questions and even helped book lab tests. So far, 302 employees have booked lab tests.
For detailed discussions, employees consult with an expert doctor online at a convenient time that does not affect work. Offline doctor consultations are available at specific clinics in Pune and Mumbai.
100% of G&D’s workforce
downloaded and use the Loop app.
Of the 898 online doctor consultations,
- 271 for family physicians and diabetologists
- 198 for family physicians
- 105 for dermatologists
- 101 for pediatrics
- 54 for general physicians
- 44 for general discussion
- 39 for a nutritionist
- 27 for gynecologists
- 24 for mental health specialists
- 18 for orthopedics
For G&D, teleconsultations were extremely useful during COVID-19 when there were travel restrictions and hospitals weren’t easily accessible. Employees could consult with doctors online from the comfort of their homes.
These medical services are free, so each employee saves~ ₹10,000 per year on healthcare for themselves and their family.
Ramasamy Parthiban, HR Manager said, “COVID-19 pandemic significantly impacted mental health. Before, mental health was a taboo subject. Employees felt reluctant to seek treatment or support. The Loop app offers confidentiality. This has made it easier for employees to discuss mental health concerns and seek appropriate support.”
Overall, employees rated the Loop app a whooping 3.9/4 for its services.
With wellness sessions, Loop offers holistic sessions that focus on multiple dimensions of well-being. This includes social, physical, mental, financial, occupational, and more. So far, we have conducted 46 wellness sessions, 2 exclusive online sessions for G&D employees, 1 medical event, and 44 all-member sessions.
The entire organization believes,
“Preventive care is
more important than curative care.”
The HR department plays an active role in promoting workplace wellness. They send detailed emails that outline the available initiatives and provide vendor contact information, too. This makes information easy to access and increases awareness of the benefits available to all employees.
With multiple elements in the policy to monitor, how much time does the HR spend tracking health benefits? Barely any. Loop directly handles 80% of employee interactions related to health benefits, ensuring only limited HR involvement to highly critical matters.
The customer support helpline enables employees to reach out to representatives directly with no HR intervention. The missed call rate for this system is currently 0%.
G&D's commitment to employee well-being extends beyond just providing health insurance. The company recognizes that taking care of its employees creates a positive work environment that benefits both the company and its staff.
This unique approach to well-being, including wellness sessions and health camps, fosters a sense of care and appreciation among employees. This is evident in the average tenure of employees across all teams, including marketing, sales, IT, and others, which exceeds 10 years. G&D's employees take pride in being a part of the company and recognize the value the organization places on their well-being.
Ramasamy Parthiban
Advaitaa Ravi
Learn how Loop is changing the game.
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CASE STUDY
How Giesecke+Devrient’s 100% Loop app usage is changing their employees’ lives forever
Challenges
At G&D, their procurement team handles which vendors to select. They evaluate different providers based on factors like:
- Comprehensiveness of the benefits
- Cost of the plans
- The level of support and service
- Track record of success with other clients
They also look into the partner's reputation, their ability to customize plans, and their level of transparency.
With the above parameters in mind, they were searching for the right health benefits partner. That’s when they discovered Loop, a modern health benefits provider.
Loop improves employee health outcomes by focusing on a comprehensive, personalized, and accessible approach to healthcare.
At G&D, their procurement team handles which vendors to select. They evaluate different providers based on factors like:
- Comprehensiveness of the benefits
- Cost of the plans
- The level of support and service
- Track record of success with other clients
They also look into the partner's reputation, their ability to customize plans, and their level of transparency.
With the above parameters in mind, they were searching for the right health benefits partner. That’s when they discovered Loop, a modern health benefits provider.
Loop improves employee health outcomes by focusing on a comprehensive, personalized, and accessible approach to healthcare.
Building with Loop
Constant communication
Our customer success managers keep Brevistay’s team looped in constantly. From claims resolutions to new wellness offerings, Brevistay’s team is always in the know.
100% transparency
Whether it’s endorsements or CD balance, all transactions are 100% transparent. We meet regularly with Brevistay’s team to build a more detailed picture of month-on-month execution.
Round-the-clock support
24X7 services include claims support, doctor consultations, and customer support. Even during peak COVID-19 times, support was readily available at all times. No escalations were received.
Health care solutions
With discounts on lab tests, and regular wellness sessions that are tailored for the young workforce at Brevistay, our preventive care approach helps keep employees continually healthy.
Personalized wellness sessions
We allow teams to curate a personalized wellness calendar with top experts. The 30-minute highly interactive Q&A session on nutrition, a topic chosen by the employees, saw a 95% attendance including managers and co-founders.
Results With Loop
Here’s what the Brevistay folks have to say:
“If I have to describe our partnership with Loop, it’s very transparent. We know how much we’re paying and all price details are clear when we started as well. The best part - we’re not involved.
We know Loop’s team is there taking ownership of our group health insurance - which is great. It’s like we’re doing everything yet nothing. The entire process is well structured, and we get responses on time so it’s all smooth.”
Find out how industry leaders are breaking boundaries and records with Loop.
Experience yourself the modern health benefits that HRs are choosing from all over the country.
HRs and employees love Loop
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
