How Loop is helping Marriott Mahabaleshwar give its staff the best of well-being
In the lush hills of Mahabaleshwar, amidst the serene backdrop of nature, The Marriott stands tall as a premium beacon of hospitality. With over 350 dedicated associates, the challenges of providing top-notch health and wellness benefits were paramount. Enter Loop, a company on a mission to revolutionize employee well-being. This case study delves into how Loop's partnership with the Marriott is turning heads, putting the 'Life on Time' philosophy into practice, and reshaping the narrative of well-being in the hotel industry.
In the lush hills of Mahabaleshwar, amidst the serene backdrop of nature, The Marriott stands tall as a premium beacon of hospitality. With over 350 dedicated associates, the challenges of providing top-notch health and wellness benefits were paramount. Enter Loop, a company on a mission to revolutionize employee well-being. This case study delves into how Loop's partnership with the Marriott is turning heads, putting the 'Life on Time' philosophy into practice, and reshaping the narrative of well-being in the hotel industry.
- Tailored well-being programs to address the diverse needs of Marriott associates.
- Introduction of a user-friendly mobile application for convenient well-being management.
- Increased accessibility to medical consultations and insurance support around the clock through the mobile app.
- The mobile application designed to function seamlessly even in isolated locations, ensuring all associates can avail services without hindrance.
- Noticeable enhancement in overall employee well-being and satisfaction.
- Significant reduction in absenteeism and increase in productivity.
- Hassle-free claims processing and access to a comprehensive network of hospitals.
- Increased confidence in the insurance company and representatives due to their approachability and support.
- Improved satisfaction and trust among associates regarding medical facilities.
- Implementation of "Life on Time" initiative has positively impacted associates' work-life balance.
- Reduced stress and strain associated with long working hours, leading to a better work environment.
Challenges
Managing a dynamic team of over 350 associates at the Marriott Mahabaleshwar came with its unique set of well-being challenges. Each associate had distinct health and wellness needs, demanding a tailored approach. Additionally, the remote location posed hurdles in accessing timely medical consultations and insurance support, while the round-the-clock nature of the hospitality industry required solutions that operated seamlessly during odd hours.
Solutions
Loop swiftly addressed these challenges with a comprehensive suite of well-being programs. Central to this transformation was the introduction of a user-friendly mobile application, providing associates with a convenient platform to manage their well-being. This innovative tool not only facilitated 24/7 access to medical consultations and insurance support but was also designed to function flawlessly in Mahabaleshwar's isolated terrain, ensuring that all associates, regardless of location, could access critical services.
Result
The impact of these initiatives was palpable. Employee well-being and satisfaction saw a remarkable upswing. Absenteeism witnessed a significant reduction, translating into heightened productivity. The Marriott Mahabaleshwar now stands as a beacon of successful well-being integration, demonstrating how a holistic approach can not only transform the workplace but also enrich lives beyond it. This partnership with Loop is poised to set new benchmarks in employee well-being across the hospitality industry.
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CASE STUDY
How Loop is helping Marriott Mahabaleshwar give its staff the best of well-being
Challenges
Managing a dynamic team of over 350 associates at the Marriott Mahabaleshwar came with its unique set of well-being challenges. Each associate had distinct health and wellness needs, demanding a tailored approach. Additionally, the remote location posed hurdles in accessing timely medical consultations and insurance support, while the round-the-clock nature of the hospitality industry required solutions that operated seamlessly during odd hours.
Managing a dynamic team of over 350 associates at the Marriott Mahabaleshwar came with its unique set of well-being challenges. Each associate had distinct health and wellness needs, demanding a tailored approach. Additionally, the remote location posed hurdles in accessing timely medical consultations and insurance support, while the round-the-clock nature of the hospitality industry required solutions that operated seamlessly during odd hours.
Building with Loop
Constant communication
Our customer success managers keep Brevistay’s team looped in constantly. From claims resolutions to new wellness offerings, Brevistay’s team is always in the know.
100% transparency
Whether it’s endorsements or CD balance, all transactions are 100% transparent. We meet regularly with Brevistay’s team to build a more detailed picture of month-on-month execution.
Round-the-clock support
24X7 services include claims support, doctor consultations, and customer support. Even during peak COVID-19 times, support was readily available at all times. No escalations were received.
Health care solutions
With discounts on lab tests, and regular wellness sessions that are tailored for the young workforce at Brevistay, our preventive care approach helps keep employees continually healthy.
Personalized wellness sessions
We allow teams to curate a personalized wellness calendar with top experts. The 30-minute highly interactive Q&A session on nutrition, a topic chosen by the employees, saw a 95% attendance including managers and co-founders.
Modern healthcare
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Here’s what the Brevistay folks have to say:
“If I have to describe our partnership with Loop, it’s very transparent. We know how much we’re paying and all price details are clear when we started as well. The best part - we’re not involved.
We know Loop’s team is there taking ownership of our group health insurance - which is great. It’s like we’re doing everything yet nothing. The entire process is well structured, and we get responses on time so it’s all smooth.”
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HRs and employees love Loop
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.