How Loop’s Quick Claims Support Helped Nyati Group Improve Health Benefits for Employees
Nyati Group is one of the most trusted home-makers in Pune's real estate scenario. See how they’re streamlining their health benefits process with efficient claims and improving employee well-being with Loop.
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Nyati Group, a renowned real estate company in Pune, India, faced challenges with its health benefits system. Their previous broker struggled with efficient claim settlements and endorsements. This presented a challenge for the organization, compelling them to seek out a new health benefits provider.
Address the issue and make an informed decision to switch to a more reliable health benefits provider. Loop, the ideal partner, prioritizes efficient processes, leverages technology, provides proactive communication and offers user-friendly digital solutions to enhance the experience for Nyati Group.
A proactive approach fostered a stronger partnership resulting in a more seamless and satisfying healthcare benefits experience for Nyati Group.
- Digital e-cards doing away with a paperless process
- 554 Loop app downloads provide added benefits at 0 cost
- 24x7 support team speeds up claims & endorsements
- 90% of HR admin time saved with Loop intervention
Challenges
Nyati Group has been in business for over 26 years. Since their inception, they’ve grown multifold and have a presence throughout India. Today, they’ve garnered the name as one of the most trusted home-makers in Pune's real estate scenario.
When it comes to health benefits, Nyati’s Group’s previous broker was managing these processes smoothly. As time passed, the situation changed, and claim settlements and endorsements started to become a source of frustration for both employees and management.
While employees faced cashflow issues, from the business point of view, they assumed it could affect morale and perception of the organization's commitment to employee well-being. This was a path that Nityai Group didn’t want to take, especially because they’re known for their numerous employee benefits.
As Ashwini Pathak, senior HR, for the last 16 years at the organization said, “Like me, numerous employees stay with the company for multiple years. One of the reasons is the plethora of benefits we offer. Yearly medical checkups, top-up policies, parents' policies, term life policy, children’s education support, lunch for all employees, off-site trips (national and international), and training and learning, are just a few that are at the top of my mind.”
Recognizing the significance of these challenges, the organization was compelled to take action and search for a new health benefits provider.
This decision to choose Loop was driven by the need to regain control over the claim settlement and endorsement processes, ensuring that they were efficient, timely, and aligned with the organization's requirements as well as guaranteeing top-notch employee benefits.
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Solutions
By making an informed decision to partner with Loop, Nyati Group can experience significant improvements in its overall operations and employee satisfaction. Loop prioritizes efficient processes, technology, proactive communication, and user-friendly digital solutions.
One of the primary benefits is the enhancement of operational efficiency. Loop prioritizing efficient processes ensures that claim settlements and endorsements are handled promptly and accurately. This reduces administrative burdens for Nyati Group, allowing them to allocate their resources more efficiently and focus on core business activities.
Proactive communication is vital for Nyati Group's satisfaction and peace of mind. And every one of the Loop team members communicates proactively. Nyati Group gets regular updates on the status of claims and endorsements. This transparency ensures that they are kept informed throughout the process and can address any concerns or inquiries promptly.
The availability of user-friendly digital solutions further enhances the experience for Nyati Group. With the intuitive Loop app, Nyati Group’s employees gain easy access to their policy information, e-cards, and added benefits like doctor consultations and lab test bookings. These digital solutions simplify the overall process, reduce paperwork, and provide a more user-friendly experience for employees, leading to higher satisfaction levels.
Overall, the solutions streamline processes, enhance operational efficiency, improve employee satisfaction, foster a strong partnership, and contribute to the overall success and well-being of the organization.
Result
The result of a proactive approach fostering a stronger partnership between Nyati Group and their health benefits provider has brought about numerous advantages from a business point of view. The implementation of this approach has resulted in a more seamless and satisfying healthcare benefits experience for Nyati Group and its employees.
As Ashwini Pathak said, “We chose Loop because their dedicated and knowledgeable staff impressed us during the presentation, leading our CEO to make the decision to select them almost immediately.”
One notable outcome is the transition to digital e-cards, which has eliminated the need for a paper-based process. This shift has streamlined the administration of healthcare benefits by reducing paperwork, eliminating the hassle of physical cards, and providing employees with convenient access to their benefits information.
Furthermore, the introduction of the Loop app, which has been downloaded by 554 users, has provided added benefits to Nyati Group at no additional cost. The app offers features such as teleconsultations, and discounts on lab tests. These added benefits enhance the value proposition for Nyati Group's employees, contributing to their overall satisfaction and well-being.
Ashwini Ma’am also went on to tell us, “At Nyati, employees are regarded as valued members of the family. Regardless of their position within the organization, everyone is treated equally when it comes to benefits, targets, and opportunities. This inclusive approach fosters a strong sense of unity and belonging, creating an environment where employees feel valued and motivated to stay with the company.”
The presence of a 24x7 support team dedicated to handling claims and endorsements has had a significant impact on the speed and efficiency of these processes. The accessibility of round-the-clock support ensures that any issues or queries related to claims or endorsements can be addressed promptly, minimizing delays and frustrations. This efficient handling of inquiries contributes to a positive experience for Nyati Group and its employees, allowing them to navigate the healthcare benefits system with ease and confidence.
Previously, the claims reimbursement process involved multiple steps and intermediaries, resulting in significant delays. The funds would first be credited to the accounts department, then forwarded to HR, and the insurer would need to obtain the employee's signature before the accounts department could release the payment. This convoluted process often took approximately 8-10 weeks to complete.
However, with the implementation of a new system, the reimbursement process has become much smoother and more efficient. The need for excessive intervention and the involvement of numerous intermediaries has been significantly reduced. As a result, the funds are now directly disbursed to the employee, enabling a streamlined process that can be completed within a shorter time frame of just 10 days. This improvement eliminates unnecessary delays, improves cash flow, and enhances the overall experience for employees, as they receive their reimbursements in a timely manner.
Perhaps one of the most significant results is the substantial time savings achieved by Nyati Group's HRs. With the intervention of the Loop app and the streamlined processes implemented by the health benefits provider, approximately 90% of the time previously spent on administrative tasks related to healthcare benefits has been saved. This time savings allow HRs to focus on more strategic initiatives and core business functions, ultimately enhancing productivity and efficiency within the organization.
So how does Nyati Group make employees aware of their health benefits? Loop regularly shares insurance and onboarding videos to facilitate effective communication and education. These videos are available in regional languages, catering to the diverse needs of employees. They can be conveniently accessed through the HRMS portal of the company, enabling employees to access important information at their own convenience.
From a business perspective, these results have several positive implications. The seamless and satisfying healthcare benefits experience for Nyati Group's employees fosters a sense of loyalty and engagement. Satisfied employees are more likely to be productive, motivated, and retained by the company, leading to improved employee morale and reduced turnover rates.
Additionally, the time saved by HR administrators through the implementation of these solutions allows them to allocate their efforts toward more value-added tasks. This increased efficiency not only enhances HR's ability to attract and retain top talent but also contributes to cost savings and resource optimization for the organization as a whole.
Ashwini Pathak’s words summed up her feelings aptly, “With the support of my dedicated relationship manager, Manali, resolving queries and addressing concerns has become effortless. Whenever I encounter any issues, I simply reach out to Manali, who promptly takes charge of the situation. Not only does she offer swift solutions, but she also directly communicates with employees, ensuring that their concerns are attended to in a timely manner. This proactive approach eliminates the need for my personal intervention, allowing me to save valuable time and focus on other important tasks.”
Overall, the result of a proactive approach fostering a stronger partnership between Nyati Group and Loop has yielded numerous benefits from a business standpoint. The implementation of digital solutions, the provision of added benefits, the availability of 24x7 support, and the significant time savings for HR administrators contribute to a more efficient and satisfying healthcare benefits experience. This, in turn, positively impacts employee satisfaction, productivity, and cost-effectiveness for Nyati Group, positioning them for continued success in their industry.
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CASE STUDY
How Loop’s Quick Claims Support Helped Nyati Group Improve Health Benefits for Employees
Challenges
Nyati Group has been in business for over 26 years. Since their inception, they’ve grown multifold and have a presence throughout India. Today, they’ve garnered the name as one of the most trusted home-makers in Pune's real estate scenario.
When it comes to health benefits, Nyati’s Group’s previous broker was managing these processes smoothly. As time passed, the situation changed, and claim settlements and endorsements started to become a source of frustration for both employees and management.
While employees faced cashflow issues, from the business point of view, they assumed it could affect morale and perception of the organization's commitment to employee well-being. This was a path that Nityai Group didn’t want to take, especially because they’re known for their numerous employee benefits.
As Ashwini Pathak, senior HR, for the last 16 years at the organization said, “Like me, numerous employees stay with the company for multiple years. One of the reasons is the plethora of benefits we offer. Yearly medical checkups, top-up policies, parents' policies, term life policy, children’s education support, lunch for all employees, off-site trips (national and international), and training and learning, are just a few that are at the top of my mind.”
Recognizing the significance of these challenges, the organization was compelled to take action and search for a new health benefits provider.
This decision to choose Loop was driven by the need to regain control over the claim settlement and endorsement processes, ensuring that they were efficient, timely, and aligned with the organization's requirements as well as guaranteeing top-notch employee benefits.
Nyati Group has been in business for over 26 years. Since their inception, they’ve grown multifold and have a presence throughout India. Today, they’ve garnered the name as one of the most trusted home-makers in Pune's real estate scenario.
When it comes to health benefits, Nyati’s Group’s previous broker was managing these processes smoothly. As time passed, the situation changed, and claim settlements and endorsements started to become a source of frustration for both employees and management.
While employees faced cashflow issues, from the business point of view, they assumed it could affect morale and perception of the organization's commitment to employee well-being. This was a path that Nityai Group didn’t want to take, especially because they’re known for their numerous employee benefits.
As Ashwini Pathak, senior HR, for the last 16 years at the organization said, “Like me, numerous employees stay with the company for multiple years. One of the reasons is the plethora of benefits we offer. Yearly medical checkups, top-up policies, parents' policies, term life policy, children’s education support, lunch for all employees, off-site trips (national and international), and training and learning, are just a few that are at the top of my mind.”
Recognizing the significance of these challenges, the organization was compelled to take action and search for a new health benefits provider.
This decision to choose Loop was driven by the need to regain control over the claim settlement and endorsement processes, ensuring that they were efficient, timely, and aligned with the organization's requirements as well as guaranteeing top-notch employee benefits.
Building with Loop
Constant communication
Our customer success managers keep Brevistay’s team looped in constantly. From claims resolutions to new wellness offerings, Brevistay’s team is always in the know.
100% transparency
Whether it’s endorsements or CD balance, all transactions are 100% transparent. We meet regularly with Brevistay’s team to build a more detailed picture of month-on-month execution.
Round-the-clock support
24X7 services include claims support, doctor consultations, and customer support. Even during peak COVID-19 times, support was readily available at all times. No escalations were received.
Health care solutions
With discounts on lab tests, and regular wellness sessions that are tailored for the young workforce at Brevistay, our preventive care approach helps keep employees continually healthy.
Personalized wellness sessions
We allow teams to curate a personalized wellness calendar with top experts. The 30-minute highly interactive Q&A session on nutrition, a topic chosen by the employees, saw a 95% attendance including managers and co-founders.
Results With Loop
Here’s what the Brevistay folks have to say:
“If I have to describe our partnership with Loop, it’s very transparent. We know how much we’re paying and all price details are clear when we started as well. The best part - we’re not involved.
We know Loop’s team is there taking ownership of our group health insurance - which is great. It’s like we’re doing everything yet nothing. The entire process is well structured, and we get responses on time so it’s all smooth.”
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HRs and employees love Loop
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
