How Greenway Health Reduced Their Insurance Premium
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Three years ago, Greenway Health was navigating a familiar story: rising premiums, unpredictable claims, and a benefits program that appeared to be well-designed on paper.
Their insurance premium was bleeding. Incurred Claims Ratios (ICR) sat uncomfortably high, and despite continuous investment, there was little to show for it in terms of employee engagement or financial efficiency.
Like many companies with large group policies, Greenway had reached a ceiling with existing brokers – standard support for renewals and claims, but not much else.
The missing pieces of their employee insurance plan: preventive care, smarter plan design, and a way to connect the dots between benefits spend and actual employee health outcomes.
It was clear they didn’t need more coverage, they needed a smarter way to use what they already had.
Challenges
Despite their commitment to employee well-being, the HR team faced several roadblocks:
Lack of Preventive Care Services
Though the Greenway team had comprehensive coverage, they lacked preventive care services. Employees leaned on insurance only at the point of hospitalization, leading to poor health outcomes and avoidable costs
Rising Insurance Claims and Premiums
Greenway Health’s Incurred Claims Ratio (ICR) was high, putting them in the insurer’s high-risk bracket.
No Demonstrable ROI on Benefits Spend
A structured set-up that could measure ROI on premium and benefits spend was missing.
That’s when Greenway took a step back and asked, what if benefits could do more than just react?
With Loop, they found a way to make healthcare proactive, data-driven, and truly employee-first.
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Solutions
Together, Greenway and Loop mapped out practical solutions that could drive real impact—on both costs and care. Starting with:
Proactive, Integrated Care Model
Loop introduced a care-first ecosystem: unlimited video consults with general physicians and specialists, real-time chats with medical advisors, and lab test coordination—all accessible through the Loop app.
High-Impact Wellness Calendar
Loop activated 8 wellness events with over 935 attendees—topics like mental health, financial freedom, and inclusive leadership. These weren’t feel-good extras; they drove behavior change and brand affinity.
Strategic Planning to Support Better ROI on Spends
Loop worked directly with Greenway’s HR to build a Benefits ROI, backed by benchmarking, cost analysis, and employee usage insights; shifting the benefits conversation from cost to impact.
Designing for Better Outcomes
In year one with Loop, the objective was clear: stop the policy from bleeding and design a benefits structure that could sustain long-term outcomes.
The approach started with policy architecture. Loop’s team helped Greenway introduce smart adjustments, including capping dependent coverage, adding reasonable sub-limits, and removing high-cost leakages that often inflate the ICR.
Their ICR, which had previously hovered around ~90, saw a ~25-point drop by year 3 (an all-time low).
But this wasn’t just about better math, it was about a smarter plan that balanced both risk and benefits.
Using Benefits the Right Way
The second wave of change came not through policy tweaks, but behavior change.
Loop embedded preventive care directly into the employee experience. From unlimited free doctor consultations and 24/7 Medical Advisor chats to wellness campaigns nudging employees to engage with their health proactively, Greenway saw a shift.
By the end of year three, 700+ employees were actively engaging with medical advisors and using doc consultations
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Every medical interaction before hospitalization is an opportunity to guide healthier outcomes and reduce future claims. With Loop’s proactive care model, employees received timely support that often made hospital visits unnecessary.
When claims did arise, the experience remained seamless.
Cashless claims queries were resolved in just 20 minutes on average — 3X faster than the industry benchmark of ~one hour.
Wellness That Employees Use
Greenway didn’t stop at consultations. They turned wellness into a strategic engagement lever, not a feel-good checkbox.
From March to November 2024, they ran 8 diverse wellness events: from sessions on self-defense and DE&I, to financial freedom and mental health.
Over 1,000+ employees participated, and top-rated events like Power of Atomic Habits and Financial Freedom received 4.7+ ratings out of 5.
Rather than hosting one-off workshops, Greenway built a system of care. One that spoke to the diverse, evolving needs of their workforce, and created a benefits culture employees could see and feel.
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Cost Control Without Compromise
Greenway could have chosen to cut benefits to balance costs; however, they focused on fixing how the plan was designed and how employees used it, which resulted in
Greenway Health built a framework for strategic control: one where preventive care, proactive design, and high-trust support flipped a draining policy into a sustainable, employee-loved ecosystem.
↓2.2%
Premium Reduction
93%
Health benefits adoption
Challenges
11 Lakhs
Health savings for employees
Solutions
Result
Choose Health Benefits That Work
Invest in expertise that transforms benefits for your HR and employees
Team Loop
Learn how Loop is changing the game.
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With a focus on long-term impact, Greenway Health built a high-performing benefits ecosystem that lowered costs, boosted engagement, and delivered measurable employee wellness, without compromising coverage or care
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Health Benefits System Boosts Employee Productivity at Brevistay
At Brevistay, we understand the importance of a healthy and happy workforce. That's why we offer a comprehensive health benefits program to our employees, helping them stay fit and focused on their work. With access to a wide range of healthcare services and resources, our employees are able to manage their health and well-being effectively, boosting their productivity on the job.
Your peers are super happy with us
Challenges
11 Lakhs
Health savings for employees
11 Lakhs
Health savings for employees
Building with Loop
Constant communication
Our customer success managers keep Brevistay’s team looped in constantly. From claims resolutions to new wellness offerings, Brevistay’s team is always in the know.
100% transparency
Whether it’s endorsements or CD balance, all transactions are 100% transparent. We meet regularly with Brevistay’s team to build a more detailed picture of month-on-month execution.
Round-the-clock support
24X7 services include claims support, doctor consultations, and customer support. Even during peak COVID-19 times, support was readily available at all times. No escalations were received.
Health care solutions
With discounts on lab tests, and regular wellness sessions that are tailored for the young workforce at Brevistay, our preventive care approach helps keep employees continually healthy.
Personalized wellness sessions
We allow teams to curate a personalized wellness calendar with top experts. The 30-minute highly interactive Q&A session on nutrition, a topic chosen by the employees, saw a 95% attendance including managers and co-founders.
Results With Loop
Here’s what the Brevistay folks have to say:
“If I have to describe our partnership with Loop, it’s very transparent. We know how much we’re paying and all price details are clear when we started as well. The best part - we’re not involved.
We know Loop’s team is there taking ownership of our group health insurance - which is great. It’s like we’re doing everything yet nothing. The entire process is well structured, and we get responses on time so it’s all smooth.”
Find out how industry leaders are breaking boundaries and records with Loop.
Experience yourself the modern health benefits that HRs are choosing from all over the country.
HRs and employees love Loop
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
It was great to have Loop Health with us for all our medical needs
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
It was great to have Loop Health with us for all our medical needs
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
It was great to have Loop Health with us for all our medical needs
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
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