How Loop's Timely Support Enhances Employee Well-Being at EvolveBPM
EvolveBPM provides Revenue Growth (RG) solutions for the global B2B market. This case study highlights how EvolveBPM places a high priority on the health and well-being of their employees through their partnership with Loop. By fostering a culture-centered and employee-centric organization they drive both productivity and revenue.
EvolveBPM strongly emphasizes cultivating a culture that prioritizes the health and well-being of employees.
Their challenge was finding a provider who shares their commitment to promoting the health and well-being of employees while offering preventive care measures and timely support.
Partner with a provider who offers health insurance plans that include preventive care and wellness programs.
Along with comprehensive healthcare, a good service track record is imperative. This ensures employee health and well-being are catered to from all angles.
Support from all Loop teams ensures EvolveBPM’s workforce has assistance in a time of need.
- Loop doctors help detect health issues early and provide prompt care.
- The wellness programs promote healthy habits and behaviors.
- The dedicated customer support SPOC is always present to resolve any queries or concerns.
- This helps EvolveBPM create a culture of well-being that fosters productivity and engagement.
Challenges
EvolveBPM understands the dynamic nature of the corporate world and the evolving needs of employees.
Their goal was to create a culture-oriented and employee-centric organization. For this, they recognized that mental and physical well-being was just as crucial as technical competencies. Together, they help employees contribute meaningfully to the business.
Their CEO firmly believed that focusing on employees and culture would drive performance and revenue.
As Global Vice President of HR, Mr. Rajeev echoed this sentiment by stating, “You can build empires, but remember behind the scene - it’s your people who helped you build it.”
However, building a culture that prioritized health, wellness, and happiness required a concerted effort. When Mr. Rajeev joined the company, they already had a health benefits partner in place. While it was satisfactory, he believed they could do better by selecting a partner who could truly add value to their employees’ well-being.
They wanted to ensure all employees, regardless of their position, had access to the healthcare support they required. This way, they can meet the specific healthcare needs of each individual.
Mr. Rajeev stumbled upon Loop on LinkedIn. And after taking the first meeting, he knew they had found the perfect partner for EvolveBPM.
Solutions
The first step in ensuring employees have the necessary resources to protect their health is insurance, one of Loop's fundamental offerings. Loop's mediclaim policy helps covers employees and their dependents. This ensures everyone is protected, both healthwise and financially.
Loop places great emphasis on providing support, particularly during times of need. We recognize that insurance can be difficult to navigate, particularly during hospitalization, and introduced the claims advisor service. The claims advisors act as a bridge between support, customer success managers, and HRs.
In times of distress, claims advisors visit the hospital to ensure all documentation is completed on time, whether it's cashless documentation, the initial documentation phase, or during the discharge process. They ensure shorter wait times, sometimes even as little as 2 to 3 hours, compared to the usual wait time of 8+ hours. Additionally, to fast-track the process, claims advisors provide additional assistance at the hospital to ensure that the right deductions are made and that employees are not charged excess amounts.
Quoting Mr. Rajeev, “Another thing that I believe sets Loop apart from the rest of the competition in your segment is the claims advisory service. Where somebody from your side visits the hospital and helps in the entire claim process. That's an amazing feature.”
In addition, Loop doctors focus on preventive care. Regular communication with them for minor or serious health issues helps detect health issues early. Investing in wellness programs addresses concerns such as stress, anxiety, and burnout. Together, these initiatves lead to better health outcomes.
Result
One of the simplest ways to ensure EvolveBPM’s workforce focuses on their health is via the Loop app. It provides access to a range of healthcare services, including consultations with physicians, lab tests, and medical advisor chats.
Of all employees, 70% have downloaded the app.
Over 106 interactions have taken place with medical experts who have provided support across various specialties, such as dermatology, ophthalmology, and gynecology.
As said by Mr. Rajeev, “I believe no other service providers give their clients an in-house team of doctors. To add to it, three additional friends or family can utilize this service. Today, if you have to go for any consultation OPD consultations, you end up paying around Rs. 500-1000. This helps those three who are covered under this program get benefits for free.”
Effective healthcare not only requires the right medical advice but also timely support. Loop's medical teams provide comprehensive assistance beyond illness treatment, helping coordinate appointments with specialist doctors, scheduling lab tests, explaining results, and ensuring employees are fully aware of the range of services available under their health insurance plan.
Loop has received a stellar 4/4 rating for its medical team services. These numbers suggest that the Loop app has effectively helped EvolveBPM's employees connect with the right resources and get the support they need to address immediate issues effectively.
The customer success team, the one point of contact for HRs, offers the same dedicated support. The following is an example.
On December 3, 2022, Abhishek, the SPOC for EvolveBPM, received a call from Mr. Nitish, the HR manager at EvolveBPM, informing him of an incident involving Mr. Pradeep's mother from the management team. She had a fracture and was admitted in November 2022, and the final approval was pending. Abhishek immediately reached out on the internal WhatsApp group between EvolveBPM and him and obtained detailed information from the employee and HR.
Using this information, Abhishek asked Loop's claim team to assist the employee, who then reached out to the claims advisor. With Abhishek's intervention, they were able to get approval within 3.5 hours on a weekend. This incident highlights how on-time intervention assisted the employee in getting timely approval of the claim.
Don’t take our word for it. Take Mr. Rajeev’s. He said, “I think there has not been a single instance where we have been disappointed. There's a gentleman named Abhishek who is our relationship manager. He’s doing a fabulous job.”
With wellness, over 60% of their employees attended the two exclusive wellness sessions on break free from daily burnout and yoga for the mind and body organized by Loop.
EvolveBPM goes beyond what Loop offers to keep its employees healthy.
The "Wellness Wednesday" initiative is a huge success. It offers employees simple and practical health tips that can easily be incorporated into their daily routines without requiring any supervision or expert opinions. These tips cover areas such as sleep patterns, hydration, nutrition, and more, to help keep employees fit and healthy.
In addition to focusing on physical health, they also prioritize employee happiness. They conduct “Fun Friday games” and encourage teams to take a break for 15-20 minutes a day and play games together.
The EvolveBPM management encourages these preventive care measures to keep employees healthy. They’re aware of the benefits of a fit workforce and want to make sure they’re in the pink of their health.
Mr. Rajeev has a lot of praises about his personal and his company’s experience with Loop. He said, “Since the journey has begun, it’s been absolutely great and I’m getting positive feedback from my employees. Whether this is being recorded or not, we’re going to speak up. I would advise my counterparts from other companies to give Loop a try at least once. And if it doesn't work, they can switch. But Loop deserves one chance.” Ultimately, what EvolveBPM expected from their healthcare partner was to ensure employees are healthy and productive at all times. This significantly impacts the company's success, underscoring the importance of having the right partners in place for any business to thrive.
The closing remarks by Mr. Rajeev encapsulate his experience and demonstrate that his employees are receiving the healthcare and assistance they require.
“I appreciate the services Loop has been giving my employees. Every team member of Loop I have met by far is fantastic. You guys are doing a great job.”
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Your peers are super happy with us
Challenges
EvolveBPM understands the dynamic nature of the corporate world and the evolving needs of employees.
Their goal was to create a culture-oriented and employee-centric organization. For this, they recognized that mental and physical well-being was just as crucial as technical competencies. Together, they help employees contribute meaningfully to the business.
Their CEO firmly believed that focusing on employees and culture would drive performance and revenue.
As Global Vice President of HR, Mr. Rajeev echoed this sentiment by stating, “You can build empires, but remember behind the scene - it’s your people who helped you build it.”
However, building a culture that prioritized health, wellness, and happiness required a concerted effort. When Mr. Rajeev joined the company, they already had a health benefits partner in place. While it was satisfactory, he believed they could do better by selecting a partner who could truly add value to their employees’ well-being.
They wanted to ensure all employees, regardless of their position, had access to the healthcare support they required. This way, they can meet the specific healthcare needs of each individual.
Mr. Rajeev stumbled upon Loop on LinkedIn. And after taking the first meeting, he knew they had found the perfect partner for EvolveBPM.
EvolveBPM understands the dynamic nature of the corporate world and the evolving needs of employees.
Their goal was to create a culture-oriented and employee-centric organization. For this, they recognized that mental and physical well-being was just as crucial as technical competencies. Together, they help employees contribute meaningfully to the business.
Their CEO firmly believed that focusing on employees and culture would drive performance and revenue.
As Global Vice President of HR, Mr. Rajeev echoed this sentiment by stating, “You can build empires, but remember behind the scene - it’s your people who helped you build it.”
However, building a culture that prioritized health, wellness, and happiness required a concerted effort. When Mr. Rajeev joined the company, they already had a health benefits partner in place. While it was satisfactory, he believed they could do better by selecting a partner who could truly add value to their employees’ well-being.
They wanted to ensure all employees, regardless of their position, had access to the healthcare support they required. This way, they can meet the specific healthcare needs of each individual.
Mr. Rajeev stumbled upon Loop on LinkedIn. And after taking the first meeting, he knew they had found the perfect partner for EvolveBPM.
Building with Loop
Constant communication
Our customer success managers keep Brevistay’s team looped in constantly. From claims resolutions to new wellness offerings, Brevistay’s team is always in the know.
100% transparency
Whether it’s endorsements or CD balance, all transactions are 100% transparent. We meet regularly with Brevistay’s team to build a more detailed picture of month-on-month execution.
Round-the-clock support
24X7 services include claims support, doctor consultations, and customer support. Even during peak COVID-19 times, support was readily available at all times. No escalations were received.
Health care solutions
With discounts on lab tests, and regular wellness sessions that are tailored for the young workforce at Brevistay, our preventive care approach helps keep employees continually healthy.
Personalized wellness sessions
We allow teams to curate a personalized wellness calendar with top experts. The 30-minute highly interactive Q&A session on nutrition, a topic chosen by the employees, saw a 95% attendance including managers and co-founders.
Results With Loop
Here’s what the Brevistay folks have to say:
“If I have to describe our partnership with Loop, it’s very transparent. We know how much we’re paying and all price details are clear when we started as well. The best part - we’re not involved.
We know Loop’s team is there taking ownership of our group health insurance - which is great. It’s like we’re doing everything yet nothing. The entire process is well structured, and we get responses on time so it’s all smooth.”
Find out how industry leaders are breaking boundaries and records with Loop.
Experience yourself the modern health benefits that HRs are choosing from all over the country.
HRs and employees love Loop
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
