CASE STUDY

How Loop Improved Cashless Claims Settlement For RDC Concrete’s Pan-India Team

link
Share this article
Read Full Story
chevron
loop health team celebrating
loop health team meet-up
How Loop Improved Cashless Claims Settlement For RDC Concrete’s Pan-India Team
No items found.

RDC Concrete (India) Pvt Ltd is the largest independent ready-mixed concrete company in India. This study examines how Loop helped make the claims settlement process more efficient resulting in 81% cashless claims. The 600 Loop app downloads and 1415 doctor consultations helped enhance the health and well-being of their employees.

The previous insurer’s unresponsiveness was a cause for concern. It also prolonged the claim settlement time.

RDC Concrete wanted to find a new health benefits provider that is prompt, transparent, and reliable.

The ideal provider should ensure quality healthcare, clear communication, timely updates, and efficient resolution of claims to meet the company's expectations.

Partner with a healthcare partner who has a well-established reputation for responsiveness, transparency. Adding to this, efficiency in managing the claim settlement process.

Additionally, the provider should offer high-quality healthcare benefits to RDC employees.

Associating with Loop was a game-changer for RDC Concrete. 

  • They saw a massive difference in the way claims were handled.
  • Associating with Loop was a game-changer for RDC Concrete. 
  • They saw a massive difference in the way claims were handled.

Challenges

RDC Concrete (India) Pvt Ltd encountered a significant challenge with their previous insurer, who proved incapable of effectively managing the company’s health benefits program. Their unresponsive approach and lack of transparency caused considerable disruptions. Delays in the claim settlement process left the company feeling unsupported and frustrated.

Dr. K S Bhoon, Head HR & Business Excellence, ex-brigadier, and ex-IITan has several years of experience in various fields. To overcome this challenge, he was very clear about his expectations for a new benefits provider. 

The ideal provider would bring in technology to simplify employee benefits management, especially for highly distributed teams like RDC Concrete.

They would need to be prompt, transparent, and reliable, with a proven track record of delivering timely updates and efficient claim resolution. Clear communication would also be essential to ensure that the company remained fully informed of any developments in the benefits program. Lastly, access to quality healthcare benefits while reducing administrative burdens and costs was a key priority.

Enter Loop. Dr. Bhoon met with the CEO of Loop, Mayank Kale, along with 5 other colleagues. After the initial discussion, Dr. Bhoon felt confident that Loop could meet RDC's requirements and deliver what they were looking for.

Solutions

RDC Concrete choose Loop to ensure that its employees' healthcare benefits are managed effectively and efficiently. Loop’s prompt, transparent, and responsive actions led to addressing the needs and concerns of both the company and its employees.

In addition to streamlining the claims process, Loop also offered a range of value-added services such as access to a network of healthcare providers, preventive care programs, and wellness initiatives. This helped promote employee health and well-being while reducing overall healthcare costs for the company.

The Loop app is a great example of how technology can be utilized to make this process easier for both the employees and the company.

The app provides RDC employees with a user-friendly platform that allows them to access their ecards, review policy details at any time, and chat with a dedicated medical advisor. They can also receive unlimited doctor consultations with specialists and book discounted lab tests from the comfort of their homes.

Furthermore, it's important to partner with a provider that has a wide presence across India and is capable of catering to different locations and languages. This would ensure that the health benefits of a highly distributed team are managed effectively.

Ultimately, partnering with a modern health benefits provider like Loop would provide peace of mind and confidence to both employees and the business. It would allow RDC to focus on other priorities and achieve its goals without the added burden of managing complex healthcare benefits programs.

Result

Through this case study, we show how Loop's claims team has been instrumental in addressing RDC Concrete's primary issue with claim settlements.



The partnership with Loop has resulted in an impressive claim settlement process for RDC Concrete. 81% of claims are cashless and settled within 7 to 8 days and the remaining 19% are reimbursed within 20 days - all without any rejections. It’s one of the highest cashless settlement rates among companies!

In addition to this, Loop also offers a claims advisor service. It is currently available in Pune and Mumbai, and will soon be launched in Bangalore. Here, a Loop representative visits the hospital to assist the employee with all necessary documentation and expedite the discharge process. They also review the billing to ensure that there are no inappropriate charges and request revisions if necessary.

Rebecca, the one who manages the health benefits said, “Loop’s claims team is very responsive and solves any queries immediately. The process is so seamless that employees themselves can reach out to Loop and complete the claims process. I don’t need to intervene unless it’s a critical case.”

This personalized and empathetic approach provides peace of mind to families. It  allows them to focus on caring for their loved ones, without worrying about the paperwork in the claims process.

Another way RDC Concrete focuses on employee health and wellness is through the Loop app. 

Over 600 RDC employees have already downloaded the app, indicating a high level of adoption. Moreover, there has been a significant utilization rate with 1064 employees chatting with the Medical Advisor (MA), 351 using the online doctor consultation service, and 41 of them booking discounted lab tests.

The most used services on the app are physicians, followed by dermatology, pediatrics, gynecology, nutrition, and orthopedics, among others. 

The rating for these services has been excellent,

with a stellar score of 3.9/4!

Some employees told Dr. Bhoon about their experience with Loop doctor consultations. He told us in brief that, “Several employees enjoy the benefits of helping their parents in their healthcare journey with Loop. Besides employees, 3-4 other members can use the Loop app and their services. This helps employees care for their parents and loved ones from a distance too.”

Such extensive reach and care, through the app and network of hospitals, aid RDC Concrete. It helps cater to their employee well-being and vision of having a factory present in every state and every union territory in India.

One of the primary reasons for such high app utilization and seamless cashless claims is how RDC Concrete helps spread awareness. While Loop’s responsive team is constantly giving the management and employees updates about health benefits, RDC Concrete does the same.

Through the Diksha Program, the management team regularly communicates with employees about healthcare. Besides this, the CEO and Dr. Bhoon are active on social media, which ensures the word is spread. Throughout COVID-19, with the help of the social media video content, they were able to keep their employees' spirits up. 

In addition, they have an Occupational Health and Safety (OHS) program in place, where employees are briefed daily for 30 minutes about health, wellness, and safety. Further, the company offers 42 no questions asked leaves throughout the year to further demonstrate its employee-centric approach.

Being a young workforce in the construction industry, even in the hiring process, a lot of attention is given to health. This is due to the demanding nature of the job. It calls for a lot of physical work, and barely any time spent in front of the computer. Employees who join are passionate about what they do and align with the culture, and stick with the company. The numbers prove this, where internal promotions within the company stand at 80%! 

Although young employees are typically healthy, it doesn’t stop RDC Concrete from digging deeper into their health and wellness. Loop’s monthly business review deck helps with this.

Dr. Bhoon said that, “One of the good things about Loop is they voluntarily provide me with a lot of data, which other companies don’t do. Through the data I can conclude about the companies health expenditure, claims ratio, app utilization, cost savings, and many more things.”  


Using this information, Dr. Bhoon and the company could give employees what they need to improve health and wellness like health camps that Loop organizes, wellness sessions, and more.


With so much going on, how much time do Dr. Bhoon and Rebecca spend on health benefits, you ask? Barely any!




As Dr. Bhoon said, “With the previous insurer we had a lot of issues and used to spend a lot of time managing them. 

Rebecca added to this and said,
“I hardly spend 1 hour a week on health benefits. Even if issues come up, our relationship manager, Kunal, takes initiative and solves them.” 



Dr. Bhoone concluded, “I’m a very demanding customer. I work with a lot of vendors in IT, transport, and other sectors. And I don’t give any of them a rating like yours. I give Loop 5/5 or 10/10. Even when references come to me I recommend Loop and give you the same rating. I'm very happy and the service is fantastic.”

Loop
loop family picture

Learn how Loop is changing the game.

Next up

Brevistay Team

A well-managed health benefits system helps Brevistay employees increase productivity

Loop fully managed Brevistay’s group health insurance and provided employees with 24x7 access to medical care.

Livio Team

How Livio's HR Saves 99% of Time on Health Benefits With Loop

Livio's HR Manager stumbled upon a Loop ad on Facebook and now, their health insurance and benefits are on autopilot!

Left
Right
In4Velocity

In4Velocity's Health and Wellness Transformation with Loop

In4Velocity, an IT company specializing in real estate and infrastructure, grappled with challenges during the transition to remote work due to COVID-19. Reduced interaction, slower issue resolution, and a lack of a digital health insurance platform were pressing concerns. Then Loop stepped in to introduce transformative solutions.

Vaibhav Global

Vaibhav Global makes their Employee Healthcare Shine with Loop

Vaibhav Global Limited (VGL), is a renowned multinational electronic retailer and manufacturer specializing in fashion jewelry and lifestyle accessories. This case study delves into how VGL transformed its employee benefits program through a strategic partnership with Loop, addressing challenges and achieving substantial enhancements in coverage, accessibility, and overall employee well-being.

Marriott Mahabaleshwar

How Loop is helping Marriott Mahabaleshwar give its staff the best of well-being

In the lush hills of Mahabaleshwar, amidst the serene backdrop of nature, The Marriott stands tall as a premium beacon of hospitality. With over 350 dedicated associates, the challenges of providing top-notch health and wellness benefits were paramount. Enter Loop, a company on a mission to revolutionize employee well-being. This case study delves into how Loop's partnership with the Marriott is turning heads, putting the 'Life on Time' philosophy into practice, and reshaping the narrative of well-being in the hotel industry.

Accurate Gauging

Forging New Paths: How Loop brought changed Accurate Gauging's Insurance Fortunes

In a transformative partnership have revolutionized employee health benefits. By merging diverse staff categories and introducing a pioneering wellness plan, they've not only streamlined claims settlements but also achieved remarkable savings.

Exide

How Loop Recharged Exide’s Employee Wellbeing

Discover how Loop, with its innovative healthcare solutions, transformed Exide's employee well-being landscape. By addressing critical challenges and introducing streamlined processes, Loop not only revolutionized claim settlements but also fostered a culture of well-being within the organization. Learn how this partnership led to unprecedented success in providing seamless healthcare support for Exide's workforce.

Expert Global

How Expert Global is Assuring their Employees’ Health with Loop

Expert Global Solutions Private Limited, an engineering services and software development company, has recently experienced a significant transformation in its approach to employee health and wellness. This transformation has been made possible through their partnership with Loop, India’s first Health Assurance company. With over 1,200 employees, Expert Global sought to enhance their employee benefits package and ensure that their workforce received not just medical insurance but a comprehensive health and wellness experience. In this case study, we explore the challenges Expert Global faced, the solutions Loop offered, and the remarkable results that have transformed the company's approach to employee well-being.

Accurate Engineering

Accurate Engineering takes Healthcare to greater heights with Loop

Accurate Engineering, specializing in metrology instrumentation, sought to optimize their employee healthcare benefits. Loop's introduction three years ago transformed their healthcare landscape, offering access to the Loop app and medical professionals. Accurate Engineering's association with Loop resulted in heightened employee health awareness and substantial healthcare savings.

Aditya Engineering

Aditya Engineering fixes their insurance leakages with Loop

Aditya Engineering, a renowned manufacturer of automobile components, faced significant challenges in managing their employee health insurance program. Skyrocketing premiums and inadequate service from their previous broker left employees frustrated. However, their decision to partner with Loop proved transformative, resulting in expedited claims processing, reduced HR workload, heightened employee satisfaction, and significant cost savings.

Alicon Castalloy

Alicon Castalloy drives better Insurance Service for their Employees with Loop

In the realm of employee benefits, Alicon Castalloy, a prominent auto component manufacturer, grappled with high insurance costs and unsatisfactory service from their previous broker. Their search for an efficient solution brought them to Loop, known for its systematic approach. This case study explores how partnering with Loop resolved their issues, delivering expedited claims, reduced HR workload, happier employees, and substantial cost savings..

Kelvion India

Kelvion India takes healthcare benefits beyond insurance with Loop

Kelvion, a leading global manufacturer of heat exchangers, has a legacy dating back to the 1920s, providing cutting-edge solutions for a wide array of industrial applications. In a partnership that echoes its commitment to innovation, Kelvion joined forces with Loop Health. This collaboration brought employee well-being to the forefront by leveraging Loop Health's digital solutions, effectively eradicating communication barriers around health and insurance matters for its manufacturing workforce. This case study delves into Kelvion's transformative journey, highlighting how this alliance redefined employee welfare through seamless digital integration.

Desai Brothers'

Elevating Well-Being and Success: Desai Brothers' 2-Year Journey with Loop

Two years ago, Desai Brothers, a leading tobacco and snacks manufacturer, joined hands with Loop. The partnership has been a game-changer, addressing critical employee challenges and propelling business growth. Together, they illustrate the value of enduring collaborations that foster holistic well-being and elevate business performance.

Akanksha Foundation

Nurturing Teachers' Well-being: A Holistic Health Journey by Akanksha Foundation and Loop Health

Akanksha foundation has been doing remarkable work to bring quality education to underprivileged communities since 1991. As their outreach grew they were faced with several challenges surrounding the health and wellness of their teachers. A collaboration with Loop Health brought about a transformative journey in nurturing teachers' well-being.

Primus Global Solutions

Primus Global Solutions and Loop Collaborate to Streamline Employee Healthcare Experience and Savings

Primus Global Solutions, a leading player in the technology industry, collaborated with Loop to elevate their employee healthcare benefits. This case study unveils the challenges they faced in ensuring comprehensive healthcare coverage for their diverse workforce, and how Loop's innovative solutions helped them overcome these obstacles. By focusing on efficient claims processing, personalized coverage options, and an intuitive digital platform, Primus Global Solutions transformed their employee healthcare experience.

Primus Global Technologies

Primus Global Technologies Partners with Loop to Enhance Employee Health and Savings

Primus Global Technologies, a rising star in the technology sector, worked with Loop to redefine their approach to employee healthcare benefits. This case study delves into the unique challenges Primus Global Technologies encountered while catering to the healthcare needs of their dynamic workforce. Learn how Loop's strategic solutions, including streamlined reimbursements, personalized dependent coverage, and a user-friendly digital platform, revolutionized the healthcare landscape for Primus Global Technologies' employees.

Suminter India

Suminter India: Organically Enhancing Employee Health and Wellness

Suminter India Organics, a distinguished producer of natural and organic ingredients, partnered with Loop to bolster employee health and wellness initiatives. Collaborating closely with 80,000 farmers, the company upheld ethical practices and environmental sustainability. With a focus on excellence from sourcing to global distribution, this case study delves into how Suminter India Organics, guided by its commitment to integrity, integrated Loop's innovative solutions to enhance employee well-being. This partnership aligned with its values of holistic care for individuals and the environment.

Timezone

Timezone Entertainment Transforms Employee Wellness and Engagement with the Loop App

Time Zone Entertainment Limited, a prominent player in the entertainment industry, is committed to fostering a vibrant and engaging workplace environment for its diverse workforce. The company recognized the significance of employee well-being and sought a solution to enhance engagement while promoting holistic wellness. Loop Health, a comprehensive health and wellness app, emerged as the ideal solution to address these needs seamlessly.

Vision Beyond

How Vision Beyond Ensured Holistic Group Term Life (GTL) Coverage and Settled Claims in Record Time with Loop

Vision Beyond partnered with Loop to enhance employee well-being through comprehensive GTL policies, reflecting commitment and compassion in their approach. Read case study.

iMocha

How Loop helped iMocha offer the most comprehensive benefits package to their employees

iMocha is a rapidly growing skill building and assessment platform that raised $14million in Series A funding in 2022. They needed a partner that would help them in providing a benefits package which best reflected their company culture. The founders knew exactly the culture they wanted to build and more importantly maintain. The culture was based around four core values- Trust, Innovation, Customer-First and Collaboration. They needed to make sure these values were reflected in their benefits package.

Pan Gulf

Pan Gulf Technologies Empowers Employees with Comprehensive Benefits from Loop

Pan Gulf Technologies Pvt. Ltd., a multi-disciplinary engineering solutions company, takes a proactive approach by empowering its workforce with comprehensive benefits from Loop. This study examines the partnership with Loop not only demonstrates the organization's dedication to employees' health but also highlights its commitment to providing robust support for their overall well-being

Fashion Accessories

From Traditional to Modern: Why Fashion Accessories Pvt. Ltd. Chose To Switch To Loop

Fashion Accessories Pvt. Ltd., a forward-thinking company, recognized the need to transition from a traditional approach to a more modern and efficient healthcare solution. This study presents how Loop offered a comprehensive and technologically advanced platform that catered to the specific healthcare needs of Fashion Accessories Pvt. Ltd. and its workforce. The Loop app offered a range of features and benefits that empowered employees to conveniently access and manage their healthcare services.

Enveda

From Small to Large: How Loop's Healthcare Services Adapt to Enveda Biosciences' Changing Needs

Implementing the Loop app yielded significant and measurable outcomes for BVC Group in terms of optimizing health benefits. This study aims to shed light on how the Loop app has played a pivotal role in delivering tangible results and transforming the health benefits experience for BVC Group and its employees.

BVC

Optimizing Health Benefits: How The Loop App Delivered Tangible Results for BVC

Implementing the Loop app yielded significant and measurable outcomes for BVC Group in terms of optimizing health benefits. This study aims to shed light on how the Loop app has played a pivotal role in delivering tangible results and transforming the health benefits experience for BVC Group and its employees.

Vommission

Streamlining Claims for Employee Satisfaction: V Commission's Transformation with Loop

This study highlights the positive impact of V Commission's partnership with Loop in improving their claims processes and ultimately enhancing employee satisfaction. By streamlining their claims procedures, V Commission has taken a proactive approach to addressing employee needs and ensuring a smoother and more efficient experience when it comes to insurance claims. This transformation signifies V Commission's commitment to prioritizing employee satisfaction and demonstrates the positive influence Loop has had on their overall insurance operations.

Polestar Solutions

Enhancing Health Outcomes for a Young Workforce: The Loop App's Effectiveness at Polestar Solutions

Read how the Loop app unlocks the potential of employee healthcare at Polestar Solutions, an enterprise planning powerhouse, with an ever-growing business and a young workforce. Providing a comprehensive range of features and services, the Loop App empowers employees to take proactive measures toward their health. From convenient access to teleconsultations with doctors to personalized health resources and guidance, the app ensures that employees have the necessary tools to prioritize their well-being.

Digitalzone

Empowering Employee and HR Experience: The Impact of Streamlined Health Benefits with Loop at Digitalzone

Read how streamlined health benefits with Loop at Digitalzone has brought about a transformative impact on both employee and HR experiences. By providing a centralized and efficient platform for managing health benefits, Loop empowers employees to take control of their well-being.

Pride Purple

How Loop Reduced Claims Processing Time For Pride Purple

Pride Purple is a prominent real estate developer in Pune. This study examines the impact of Loop's streamlined claims processing time on employee satisfaction within the organization.

SKF

Loop Simplifies Enrollment and Endorsement Processes at SKF through HRMS Integration

SKF is a global pioneer of industry-leading automotive and industrial-engineered solutions. Working with Loop, they simplified the enrollment and endorsement processes through (Human Resources Management System) HRMS integration and Loop’s enrollment portal. The Loop app also ensured better health outcomes for employees.

Impact - V2

How Loop Helped Impact Infotech Lower Claims Ratio & Reduce Employee Health Benefits Costs

Learn how the CFO of Impact Infotech, a manufacturing company, could achieve significant cost savings while enhancing the quality of care for employees with Loop’s personalized approach to employee health benefits.

Nyati Group

How Loop’s Quick Claims Support Helped Nyati Group Improve Health Benefits for Employees

Nyati Group is one of the most trusted home-makers in Pune's real estate scenario. See how they’re streamlining their health benefits process with efficient claims and improving employee well-being with Loop.

ESDS Software 

How Loop Is Bringing Zero-Cost Added Benefits To Tier 2 Cities For ESDS Software 

Loop's added benefits approach to health insurance helped ESDS Software Solution Limited save costs and provide better access to healthcare services to employees. The Loop app resulted in high satisfaction levels, improved operations, and a strong partnership between the two companies.

EvolveBPM

How Loop's Timely Support Enhances Employee Well-Being at EvolveBPM

EvolveBPM provides Revenue Growth (RG) solutions for the global B2B market. This case study highlights how EvolveBPM places a high priority on the health and well-being of their employees through their partnership with Loop. By fostering a culture-centered and employee-centric organization they drive both productivity and revenue.

Japfa

Loop Super-Top Up helps Japfa look out for its most vulnerable employees

Japfa is a leading provider of affordable protein food to the world. The Singapore-based protein feed company that has been in India for 25 years. This study examines how Loop helped Japfa provide healthcare benefits to its most vulnerable employees without incurring any extra costs.

Esper

How Esper takes employee health to the next level with Loop benefits

Esper, the industry’s first dedicated Android device management solutions company, sought preventive care combined with health insurance. Find out how their employee-centric approach leads to better health benefits and a happier, healthier workforce with Loop.

Credence

Credence streamlines end-to-end claims settlement process with Loop

Credence Resource Management, specializing in collecting telecommunications, utilities, and healthcare accounts as an accounts receivables management firm, was looking for a vendor who could support the entire claims process – right from hospitalization to the claim settlement process.

Applus+ IDIADA

How Applus+ IDIADA reduces sick leaves and boosts productivity with Loop

Applus+ IDIADA, a leading automotive engineering company, needed innovative health engagement activities and personalized medical support to enhance employee well-being. This study shows how their Loop engagement resulted in a happier, healthier, and more productive workforce.

ActioHX

How Loop's Single App Delivers Enhanced Health Benefits to ActioHX Employees

ActioHX, optimizing human experience through insights, was looking for a tech-first solution to offer better employee health outcomes. This study shows how the Loop app’s modern approach promotes preventive care and wellness.

Sarvatra’s

How Loop helped Sarvatra’s CFO save employee health benefits costs

Sarvatra, a rapidly growing fintech company, faced some unique challenges as they expanded. This case study examines how the CFO’s decision to choose Loop had a tremendous positive impact on the company’s finances as well the wellness of its employees.

Rivulis

Rivulis Expanding Health Access in Tier 2 and 3 Cities With Loop

Rivulis Irrigation Ltd. offers micro and drip irrigation solutions globally. See how Loop helps tier 2 and 3 city employees overcome language barriers and access healthcare through our extensive vendor network.

Giesecke+Devrient’s

How Giesecke+Devrient’s 100% Loop app usage is changing their employees’ lives forever

Giesecke+Devrient (G&D) is a global security technology company with a focus on employee well-being. This study highlights how G&D employees use the Loop app to prioritize their health.

How Livio's HR Saves 99% of Time on Health Benefits With Loop

How Livio's HR Saves 99% of Time on Health Benefits With Loop

Livio's HR Manager stumbled upon a Loop ad on Facebook and now, their health insurance and benefits are on autopilot!

A well-managed health benefits system helps Brevistay employees increase productivity

Health Benefits System Boosts Employee Productivity at Brevistay

At Brevistay, we understand the importance of a healthy and happy workforce. That's why we offer a comprehensive health benefits program to our employees, helping them stay fit and focused on their work. With access to a wide range of healthcare services and resources, our employees are able to manage their health and well-being effectively, boosting their productivity on the job.

Your peers are super happy with us

Shaheen Mohamad

“Loop's been our insurance broker for 2 years. The claims and customer success team is extremely helpful”

Shaheen Mohamed
HR Manager, LumenData Solutions Pvt Ltd
Claims
Pulkit

“Shifting our complete employee health benefits system was a challenging task, and Loop team helped us to do that easily.’’

Pulkit Bhandari
HR & Admin lead, Donyati
Onboarding
Ishwari Chandrakar, Hr Manager at Livio

“Our employees love Loop’s wellness sessions, and health check-up camps.”

Ishwari Chandekar
HR Manager, Livio
Wellness
Chandan Senjalia

“Loop's thoughtful assistance, right from in-person to moral support, show the depth and quality of the team's commitment to their clients.”

Chandan Senjalia
HR Manager, JAPFA
Wellness
Komal Iyer, HR Manager, ChaiKapi Pvt Ltd.

“With Loop, we have been able to up our employee satisfaction rate with regards to healthcare”

Komal Iyer
HR Manager, ChaiKapi Pvt Ltd.
Experience
Ruchi Singh

“The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.”

Ruchi Singh
Sr. HR Executive, Knorex
Experience
Snehal Yadav

“Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.”

Snehal Yadav
Manager Facilities, Administration & EHS, Knorr-Bremse
Experience
Deepak Nair testimonial

“Since we've partnered with Loop, we've seen a 180° turn in employee satisfaction. All the hassles are now negligible.”

Deepak Rajan Nair
HR Manager, Rivulus Irrigation
Experience
Rosetta Fernandes, HR manager at Vedam Design

“The medical advisors and in-house doctor consultations has been exceptional.”

Rosseta Fernandes
HR Manager, Vedam Design
Doctors
arrow left
arrow right

CASE STUDY

How Loop Improved Cashless Claims Settlement For RDC Concrete’s Pan-India Team

How Loop Improved Cashless Claims Settlement For RDC Concrete’s Pan-India Team

Challenges

arrow icon

RDC Concrete (India) Pvt Ltd encountered a significant challenge with their previous insurer, who proved incapable of effectively managing the company’s health benefits program. Their unresponsive approach and lack of transparency caused considerable disruptions. Delays in the claim settlement process left the company feeling unsupported and frustrated.

Dr. K S Bhoon, Head HR & Business Excellence, ex-brigadier, and ex-IITan has several years of experience in various fields. To overcome this challenge, he was very clear about his expectations for a new benefits provider. 

The ideal provider would bring in technology to simplify employee benefits management, especially for highly distributed teams like RDC Concrete.

They would need to be prompt, transparent, and reliable, with a proven track record of delivering timely updates and efficient claim resolution. Clear communication would also be essential to ensure that the company remained fully informed of any developments in the benefits program. Lastly, access to quality healthcare benefits while reducing administrative burdens and costs was a key priority.

Enter Loop. Dr. Bhoon met with the CEO of Loop, Mayank Kale, along with 5 other colleagues. After the initial discussion, Dr. Bhoon felt confident that Loop could meet RDC's requirements and deliver what they were looking for.

RDC Concrete (India) Pvt Ltd encountered a significant challenge with their previous insurer, who proved incapable of effectively managing the company’s health benefits program. Their unresponsive approach and lack of transparency caused considerable disruptions. Delays in the claim settlement process left the company feeling unsupported and frustrated.

Dr. K S Bhoon, Head HR & Business Excellence, ex-brigadier, and ex-IITan has several years of experience in various fields. To overcome this challenge, he was very clear about his expectations for a new benefits provider. 

The ideal provider would bring in technology to simplify employee benefits management, especially for highly distributed teams like RDC Concrete.

They would need to be prompt, transparent, and reliable, with a proven track record of delivering timely updates and efficient claim resolution. Clear communication would also be essential to ensure that the company remained fully informed of any developments in the benefits program. Lastly, access to quality healthcare benefits while reducing administrative burdens and costs was a key priority.

Enter Loop. Dr. Bhoon met with the CEO of Loop, Mayank Kale, along with 5 other colleagues. After the initial discussion, Dr. Bhoon felt confident that Loop could meet RDC's requirements and deliver what they were looking for.

How Loop Improved Cashless Claims Settlement For RDC Concrete’s Pan-India Team

Building with Loop

arrow icon
arrow icon

Constant communication

Our customer success managers keep Brevistay’s team looped in constantly. From claims resolutions to new wellness offerings, Brevistay’s team is always in the know.

arrow icon

100% transparency

Whether it’s endorsements or CD balance, all transactions are 100% transparent. We meet regularly with Brevistay’s team to build a more detailed picture of month-on-month execution.

arrow icon

Round-the-clock support

24X7 services include claims support, doctor consultations, and customer support. Even during peak COVID-19 times, support was readily available at all times. No escalations were received.

arrow icon

Health care solutions

With discounts on lab tests, and regular wellness sessions that are tailored for the young workforce at Brevistay, our preventive care approach helps keep employees continually healthy.

arrow icon

Personalized wellness sessions

We allow teams to curate a personalized wellness calendar with top experts. The 30-minute highly interactive Q&A session on nutrition, a topic chosen by the employees, saw a 95% attendance including managers and co-founders.

Modern healthcare
for high power teams

Get an estimate
loop app user

Results With Loop

arrow icon
arrow icon

arrow icon

arrow icon

arrow icon

Here’s what the Brevistay folks have to say:

“If I have to describe our partnership with Loop, it’s very transparent. We know how much we’re paying and all price details are clear when we started as well. The best part - we’re not involved.

We know Loop’s team is there taking ownership of our group health insurance - which is great. It’s like we’re doing everything yet nothing. The entire process is well structured, and we get responses on time so it’s all smooth.”

People relaxing

Find out how industry leaders are breaking boundaries and records with Loop.

Experience yourself the modern health benefits that HRs are choosing from all over the country.

Talk to us

HRs and employees love Loop

star icon

Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.

Dhiraj K. Bolur
Dhiraj K. Bolur
Chief Manager Operations, Kasha Kakes Pvt. Ltd.
star icon

Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.

Chandan Senjalia
Chandan Senjalia
Manager HR, Japfa
star icon

It was great to have Loop Health with us for all our medical needs

Vineet Kewlani
Vineet Kewlani
CHRO - Impact Infotech
star icon

The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.

Ruchi Singh
Ruchi Singh
Senior Human Resources Executive, Knorex
star icon

One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.

Ishwari Chandekar
Ishwari Chandekar
HR Manager, Livio
star icon

Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.

Jagruti Jeevan
Jagruti Jeevan
ProductDossier
star icon

The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.

Deepak Rajan Nair
Deepak Rajan Nair
HR Manager, Rivulis Irrigation
star icon

Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''

Vishaka
Vishaka
Loop Member
star icon

The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.

Rosetta Fernandes
Rosetta Fernandes
HR Manager, Vedam Design
star icon

Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.

Dhiraj K. Bolur
Dhiraj K. Bolur
Chief Manager Operations, Kasha Kakes Pvt. Ltd.
star icon

Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.

Chandan Senjalia
Chandan Senjalia
Manager HR, Japfa
star icon

It was great to have Loop Health with us for all our medical needs

Vineet Kewlani
Vineet Kewlani
CHRO - Impact Infotech
star icon

The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.

Ruchi Singh
Ruchi Singh
Senior Human Resources Executive, Knorex
star icon

One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.

Ishwari Chandekar
Ishwari Chandekar
HR Manager, Livio
star icon

Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.

Jagruti Jeevan
Jagruti Jeevan
ProductDossier
star icon

The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.

Deepak Rajan Nair
Deepak Rajan Nair
HR Manager, Rivulis Irrigation
star icon

Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''

Vishaka
Vishaka
Loop Member
star icon

The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.

Rosetta Fernandes
Rosetta Fernandes
HR Manager, Vedam Design
star icon

Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.

Dhiraj K. Bolur
Dhiraj K. Bolur
Chief Manager Operations, Kasha Kakes Pvt. Ltd.
star icon

Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.

Chandan Senjalia
Chandan Senjalia
Manager HR, Japfa
star icon

It was great to have Loop Health with us for all our medical needs

Vineet Kewlani
Vineet Kewlani
CHRO - Impact Infotech
star icon

The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.

Ruchi Singh
Ruchi Singh
Senior Human Resources Executive, Knorex
star icon

One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.

Ishwari Chandekar
Ishwari Chandekar
HR Manager, Livio
star icon

Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.

Jagruti Jeevan
Jagruti Jeevan
ProductDossier
star icon

The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.

Deepak Rajan Nair
Deepak Rajan Nair
HR Manager, Rivulis Irrigation
star icon

Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''

Vishaka
Vishaka
Loop Member
star icon

The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.

Rosetta Fernandes
Rosetta Fernandes
HR Manager, Vedam Design
star icon

"For my team, having Loop is like having a doctor in the family."

Makarand Datar
Makarand Datar
CEO - Datar Engineering
star icon

This year was especially tough, but now we have Loop helping our team.

Maruthi S
Maruthi S
Marquardt
star icon

We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.

Ritesh Shah
Ritesh Shah
Senior HR Manager, Medline India
star icon

My employees no longer call me to ask about their policy because Loop takes care of everything.

Somak G
Somak G
GE
star icon

Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.

Sagar
Sagar
Loop Member
star icon

Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.

Snehal Yadav
Snehal Yadav
Manager Facilities, Administration & EHS, Knorr-Bremse
star icon

Seamless process with quick approvals - Loop provided fantastic service even in late hours.

Ronald Quadros
Ronald Quadros
Assistant Vice President Operations, Theobroma Foods Private Limited
star icon

"For my team, having Loop is like having a doctor in the family."

Makarand Datar
Makarand Datar
CEO - Datar Engineering
star icon

This year was especially tough, but now we have Loop helping our team.

Maruthi S
Maruthi S
Marquardt
star icon

We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.

Ritesh Shah
Ritesh Shah
Senior HR Manager, Medline India
star icon

My employees no longer call me to ask about their policy because Loop takes care of everything.

Somak G
Somak G
GE
star icon

Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.

Sagar
Sagar
Loop Member
star icon

Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.

Snehal Yadav
Snehal Yadav
Manager Facilities, Administration & EHS, Knorr-Bremse
star icon

Seamless process with quick approvals - Loop provided fantastic service even in late hours.

Ronald Quadros
Ronald Quadros
Assistant Vice President Operations, Theobroma Foods Private Limited
star icon

"For my team, having Loop is like having a doctor in the family."

Makarand Datar
Makarand Datar
CEO - Datar Engineering
star icon

This year was especially tough, but now we have Loop helping our team.

Maruthi S
Maruthi S
Marquardt
star icon

We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.

Ritesh Shah
Ritesh Shah
Senior HR Manager, Medline India
star icon

My employees no longer call me to ask about their policy because Loop takes care of everything.

Somak G
Somak G
GE
star icon

Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.

Sagar
Sagar
Loop Member
star icon

Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.

Snehal Yadav
Snehal Yadav
Manager Facilities, Administration & EHS, Knorr-Bremse
star icon

Seamless process with quick approvals - Loop provided fantastic service even in late hours.

Ronald Quadros
Ronald Quadros
Assistant Vice President Operations, Theobroma Foods Private Limited