From Bleeding Premiums to Beating Benchmarks:
How Greenway Health Made Insurance Work for Them

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The Quiet Cost of “Comprehensive” Coverage
Three years ago, Greenway Health—a thriving SaaS company supporting over 4,000 medical practices—was wrestling with a quiet but critical problem.
Their insurance plan looked great on paper. Big broker, broad coverage, decent support. But it wasn’t working.
- ICR was ~90 and climbing.
- Premiums kept rising, year after year.
- Employee engagement was low.
- And the benefits budget? Mostly unaccounted for.
Behind every number was a story of missed opportunity. Preventive care was missing. Engagement was passive. And costs were outpacing outcomes.
That’s when they decided: Enough.
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A Strategic Reboot—No Reckless Cuts
Where most companies slash benefits to stop the financial bleed, Greenway took a different route.
Together with Loop, they rebuilt the foundation:
- Redesigned plan architecture: capped dependent cover, added sensible sub-limits, and removed silent leakages.
- Embedded preventive care into the benefits experience—unlimited doc consults, 24/7 medical advisors, early nudges to avoid late-stage claims.
This was the year Greenway stopped playing defense with their policy and began using it as a lever.
What changed?
- ICR began to fall. And not by a little.
- In year 3, it dropped ~30 points—lowest in company history.
- Instead of cutting back, they optimized what they already had.
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Behavior Became the New Benefit
Here’s what Greenway understood before many others: design solves for structure, but behavior solves for scale.
So, they doubled down.
- 700+ employees actively engaged with Loop’s doctors and advisors.
- Real-time health support embedded into the workday.
- Every consult before hospitalization became a claim avoided.
Average claim query resolution time? 20 minutes—3X faster than the industry standard.
Savings weren’t just on paper:
- ₹3.37L in total health savings flowed back to employees.
- 80% of claims settled within 20 days—eliminating anxiety and wait fatigue.
Care ratings stayed strong at 3.7+ across all touchpoints.
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Wellness That Actually Worked
You’ve seen the “tick-the-box” wellness events. This wasn’t that.
Between March and November 2024, Greenway ran 8 wellness initiatives, ranging from self-defense workshops to financial freedom masterclasses and DE&I sessions.
- 1,000+ employees participated
- Top events like “Power of Atomic Habits” scored 4.7+ out of 5
- Engagement wasn’t incidental—it was intentional
They didn’t build a calendar. They built culture.
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The Strategic Payoff
Greenway Health didn't cut corners. They just cut the waste. And it showed:
What Your CFO Will Love
✅ A 3-year transformation without cutting benefits
✅ Strong ROI visibility backed by data
✅ High-impact wellness and proactive care = healthier claims
✅ Strategic control instead of runaway spend
~30 points
Drop in ICR
93%
Health benefits adoption
Challenges
11 Lakhs
Employee Health Savings
Solutions
Result
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CASE STUDY
From Bleeding Premiums to Beating Benchmarks:
How Greenway Health Made Insurance Work for Them
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Challenges

11 Lakhs
Employee Health Savings
11 Lakhs
Employee Health Savings
Building with Loop


Constant communication
Our customer success managers keep Brevistay’s team looped in constantly. From claims resolutions to new wellness offerings, Brevistay’s team is always in the know.

100% transparency
Whether it’s endorsements or CD balance, all transactions are 100% transparent. We meet regularly with Brevistay’s team to build a more detailed picture of month-on-month execution.

Round-the-clock support
24X7 services include claims support, doctor consultations, and customer support. Even during peak COVID-19 times, support was readily available at all times. No escalations were received.

Health care solutions
With discounts on lab tests, and regular wellness sessions that are tailored for the young workforce at Brevistay, our preventive care approach helps keep employees continually healthy.

Personalized wellness sessions
We allow teams to curate a personalized wellness calendar with top experts. The 30-minute highly interactive Q&A session on nutrition, a topic chosen by the employees, saw a 95% attendance including managers and co-founders.
Results With Loop





Here’s what the Brevistay folks have to say:
“If I have to describe our partnership with Loop, it’s very transparent. We know how much we’re paying and all price details are clear when we started as well. The best part - we’re not involved.
We know Loop’s team is there taking ownership of our group health insurance - which is great. It’s like we’re doing everything yet nothing. The entire process is well structured, and we get responses on time so it’s all smooth.”

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HRs and employees love Loop
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
It was great to have Loop Health with us for all our medical needs
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
It was great to have Loop Health with us for all our medical needs
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
It was great to have Loop Health with us for all our medical needs
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.